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MyKelsey App

 Downloading the free MyKelsey app to your smartphone is easy!​​​​​​​​​​​​​​​​​

Stay Connected

24/7 Contact Center:
713-442-0427

After-Hours Nurse Hotline:
713-442-0427

MyKelseyOnline Help Line:
713-442-6565

Central Business Office:
713-442-5500

Adult E-Visits

With Kelsey-Seybold E-Visits, you communicate with a physician without having a real-time conversation. You simply provide some details about your symptoms and receive a virtual consultation with written diagnosis and treatment plan from one of our adult primary or specialty care providers in your secure MyKelseyOnline account. For example, you might choose an E-Visit if you're experiencing back pain, constipation, headaches, or seasonal allergies or need a refill on a prescription that requires communicating with your doctor first.

You can submit your information any time, 24/7. When you submit during E-Visit hours, you'll typically receive a response within an hour. If you submit outside of E-Visit hours, you'll receive a response the next business day.

Note: E-Visits aren't available to all Kelsey-Seybold patients. Your eligibility depends on your health insurance plan. If E-Visits are displayed as an option for care when you log in to your MyKelseyOnline account or the MyKelsey app, you are eligible to have an E-Visit. However, depending on your health plan, you may only be able to use an E-Visit for certain medical issues and conditions.

Conducting an E-Visit

Follow these steps to start an E-Visit:

  1. Log in or sign up for MyKelseyOnline online or through the MyKelsey app.
  2. Choose "E-Visit" from the menu.
  3. Select a reason for your visit.
  4. Answer the symptom questionnaire.
  5. Complete the pre-treatment steps.
  6. Submit your copay, if applicable. Your copay cost depends on your health plan, but E-Visit copays are typically $15 or less.
  7. The next available provider will review your information and typically respond within an hour during E-Visit hours. You'll be notified in real time when you can access your diagnosis and treatment plan through your MyKelseyOnline account online or through the MyKelsey app.

Hours

Adult Primary Care E-Visit Response Hours

Monday through Friday: 8 am to 9 pm
Weekends and holidays: 10 am to 4 pm

Adult Specialty Care E-Visit Hours

Monday through Friday: 8 am to 4 pm

 

Learn More about E-Visits with a Kelsey-Seybold Provider.

We make scheduling easy for you

You can schedule appointments through our secure patient portal, MyKelseyOnline, or call our 24/7 Contact Center at 713-442-0427. Virtual Visit options are also available to all new and current patients.