About Video Visits
Video Visits are available to new and current patients experiencing COVID-19 symptoms (upper or lower respiratory symptoms, fever, headache, shortness of breath, chills, muscle pain, new loss of taste or smell, vomiting or diarrhea, and/or sore throat). Video Visits are conducted by a Kelsey-Seybold Clinic provider who can immediately screen for COVID-19 and, if needed, direct you to the appropriate level of care or provide a care plan, including testing for COVID-19 or sending prescriptions to the pharmacy of your choice.
About Video Visits:
What is a Video Visit?
A Video Visit is a real-time conversation with a board-certified provider from your smartphone or iPad using the MyKelsey/MyChart app or by logging in to your MyKelseyOnline account. Video Visits are available for COVID-19 or respiratory symptoms.
What are the Video Visit Hours?
Adult Video Visit hours: Mon. – Fri. 8 a.m. to 9 p.m. and Sat. – Sunday 10 a.m. to 4 p.m.
Pediatric Video Visits: Mon. – Fri. 8 a.m. to 5 p.m. and Sat. – Sunday 10 a.m. to 4 p.m.
How much does a Video Visit Cost:
- If you are a KelseyCare health plan member (United Charter, KelseyCare Aetna, KelseyCare Powered by Cigna) the cost is $0.
- If you are a KelseyCare Advantage health plan member the cost is $0.
For patients not enrolled in the above KelseyCare health plans and have insurance that is accepted by Kelsey-Seybold Clinic, we will not collect payment upfront for this visit. We will file a claim for the video visit with your insurance company for payment. Based on your health plan coverage, the maximum patient portion you may be responsible for paying is limited to $49.
E-visit and Video Visit costs do not include the price for COVID-19 testing, if further testing is needed. Depending on the care provided your insurance may be billed for more later.
What Insurance Does Kelsey-Seybold Clinic accept?
Kelsey-Seybold accepts most major insurance health plans including Aetna, Blue Cross Blue Shield, Cigna, Humana, and United Healthcare. To view a list of current insurance plans we currently accept please go to: kelsey-seybold.com/insurance
How Do I Schedule a Video Visit?
Call our 24/7 Call Center at 713-442-0000 to be scheduled for the next available Video Visit appointment with a Kelsey-Seybold provider.
Who can have a Video Visit to screen for COVID-19?
Video Visits are available to any new or current Kelsey-Seybold patient to screen and treat COVID-109 symptoms. If you are a current Kelsey-Seybold patient, and enrolled in MyKelseyOnline, you can call 713-442-0000 to schedule your Video Visit appointment or log into your MyKelseyOnline account for scheduling options.
At the time of your appointment, log-in to your MykelseyOnline account or MyChart/MyKelsey app from your phone or tablet and follow the instructions to connect and begin your visit.
How do I start by Video Visit after it has been scheduled?
To conduct a Video Visit from your Smartphone or Tablet (preferred method):
- Sign-in to your MyKelseyOnline account or app 5-10 minutes before your scheduled appointment time.
- Tap on Appointments: Your Video Visit Appointment is displayed with a green camera.
- Click on the Appointment with the green camera and tap Begin Visit. Wait for the connection to be established.
- Be sure you are in a well-lit area with the camera and microphone enabled on your smart phone.