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About E-visits

If you're experiencing COVID-19 symptoms (upper or lower respiratory symptoms, fever, headache, shortness of breath, chills, muscle pain, new loss of taste or smell, vomiting or diarrhea, and/or sore throat), you have the option to conduct an E-visit with a Kelsey-Seybold Clinic provider. You'll receive medical advice and a care plan, which may include testing, without having to leave home! 

What is an E-visit?
An E-visit is a confidential electronic exchange between you and a Kelsey-Seybold healthcare provider. You can start an E-visit by logging into your MyKelseyOnline (MKO) account or App and select "Appointments/Start an E-visit". Answer a series of questions about your current symptoms and receive a diagnosis or care plan in an hour or less.

Who can have an E-visit to screen for COVID-19?
E-visits for COVID-19 or any respiratory symptoms are currently available to new patients or any Kelsey-Seybold patient who has a MyKelseyOnline account. You can start an E-visit either on mykelseyonline.com or on the MyChart/MyKelsey app from your phone or tablet. 

New to Kelsey-Seybold or not enrolled in MyKelseyOnline? We can enroll you immediately – call 713-442-6565 or 713-442-0000 to set up your account. You can learn more at mykelseyonline.com.

What symptoms can an E-visit treat?
If you are having any symptoms related to COVID-19 you can have an E-visit and receive a care plan or be directed to testing.

What if I don't have COVID-19?
For the safety of our patients, clinical staff, and providers, we are asking any patient who is experiencing COVID-19 related symptoms to please conduct an E-visit for your care.  This will help us protect you, other patients, and caregivers from additional exposure. You also have the option of speaking with a trained clinician via phone by calling our 24/7 Contact Center at 713-442-0000.

What happens if I need to be tested for COVID-19?
We are screening all patients who present COVID-19 symptoms to help determine if further testing is needed. If our trained providers determine testing is needed, we will schedule your COVID-19 test.

Can I have an E-visit for other conditions not related to COVID-19 symptoms?
For KelseyCare and KelseyCare Advantage Health Plan Members:

As a KelseyCare health plan member, you have access to E-visits and Video Visits, which are conducted by a Kelsey-Seybold Clinic provider who has access to your medical record. Adult E-visits can treat 20 acute conditions, and Video Visits can treat more than 50 conditions. To learn more about your Virtual Health care options, please visit our virtual health pages

For Patients Not Enrolled in a KelseyCare Health Plan:

Currently, E-visits are only available for COVID-19 symptoms to help expedite care for our patients and minimize the additional risk of exposure to other patients, employees, and yourself at our Clinic locations. Kelsey-Seybold is continuing to assess additional Virtual Health options for our patients who are not enrolled in a Kelsey Health Plan.  

If you are not in a Kelsey health plan, the cost of the E-visit is $25 at the time of service. We will file with your insurance and either provide a refund or bill you for any additional amount due, based on your coverage.

All patients are welcome to call our 24/7 Contact Center at 713-442-0000 if you are experiencing COVID-19 symptoms or have concerns about exposure to COVID-19.  Our trained nursing and Virtual Health teams will be able to screen your conditions and provide you with care support and guidance.

How do I start an E-visit?

  • Log into your MyKelseyOnline or your MyChart/MyKelsey App.
  • Select the Appointments option.
  • Select "Start an E-visit."
  • Follow the steps directed and answer the questionnaire about your symptoms and health
  • Submit the E-visit.
  • A response will be delivered to your MKO account in an hour or less  

Resources:

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We make scheduling easy for you

You can schedule appointments through our secure patient portal, MyKelseyOnline, or call our 24/7 Contact Center at 713-442-0427. Virtual Visit options are also available to all new and current patients.