Video Visits (Appointment-based):

*Available to new and existing patients, with most major insurance plans accepted. Click here to see a list of in-network plans for Kelsey-Seybold Clinic.

Use appointment-based Video Visits when you want to choose a provider and appointment date and time, just as you would when scheduling an in-office visit. Returning patients, sign in to MyKelseyOnline or the MyKelsey app to schedule your Video Visit. New patients, click here to schedule.

• Regular hours: Monday – Friday, 7 am to 9 pm
• Weekends and holidays: 10 am to 4 pm
• Cost: Please contact your health insurance provider for your Video Visit co-pay

Video Visit Now (on-demand video visits)

Use Video Visit Now when you don't have a provider preference and would rather jump in a virtual queue to be seen as soon as possible by the next available Kelsey-Seybold board-certified provider. Wait times are typically 30 minutes or less, and you don't have to wait online. We'll notify you by text or app notification when your provider is ready to begin!

Video Visit Now providers have access to the same medical record as your Kelsey-Seybold primary care physician and/or specialist and can share securely any results from your visit to ensure the coordinated care you've come to expect from Kelsey-Seybold Clinic.

• Regular hours: Monday - Friday, 8am-5pm
• After Hours: Monday - Friday, 6pm-9pm, Weekends and holidays, 10am-4pm
• Cost: Please contact your health insurance provider for your Video Visit co-pay
• Access: A MyKelseyOnline account is required. Existing patients, click here to sign up. New Patients, call our MKO helpline to get activated: 713-442-6565.

Primary Care Video Visit FAQs

E-Visits

Eligibility:

• Members age 18+ enrolled in a KelseyCare or KelseyCare Advantage plan have access to all available reasons for E-Visit.
• Adult Patients with other health plans may take advantage of our Upper Respiratory Infection E-Visit, which covers cold, cough, sore throat, congestion, COVID, and flu-like symptoms.

Eligible members should use E-Visits for common, nonurgent medical concerns that can be treated without having a real-time conversation with a provider (submit and later receive a response in your MyKelseyOnline Message Center). See current list of eligible conditions here.

Watch this video about E-Visits.

An E-Visit is a convenient, affordable, and secure way to receive medical advice for many common conditions. With E-Visits, a patient can submit detailed information about their condition and receive a written e-diagnosis and treatment plan from a certified Kelsey-Seybold primary care or specialty provider delivered to their MyKelseyOnline account in about an hour or less*.

Eligible KelseyCare and KelseyCare Advantage members can submit an E-Visit through the MyKelsey mobile app or MyKelseyOnline. Simply sign in, choose E-Visit from the main menu, and follow the prompts to choose a reason for the E-Visit and submit details about your symptoms.

• Convenient – Can be submitted 24/7, 365 days a year.
• Fast – Most E-Visits receive a response within an hour of submission (E-Visit hours apply)
• Affordable – Cost depends on specific plan, but copay is usually $15 or less.

Adult Primary Care E-Visits: 20+ conditions available

E-Visit FAQs

E-Consults (Provider-initiated service)

*Available exclusively to KelseyCare and KelseyCare Advantage members. Provider-initiated, not available to request through MyKelseyOnline or the MyKelsey app.

Another way Kelsey-Seybold Clinic providers work together to provide unmatched coordinated care is through the use of E-Consults. An E-Consult is a provider-to-provider virtual care service that allows one provider quick access to a Kelsey-Seybold specialist's expertise at no additional cost to the patient.

During an office visit, a provider may determine that an E-Consult would be helpful to confirm or enhance a diagnosis and/or treatment plan. The provider will submit an order to the specialty department through our secure electronic medical record and receive a response from the specialist. E-Consult results are delivered to the patient by the ordering provider.

E-Consults can save patients time and money by reducing unnecessary appointments with a specialist. Members can have peace of mind that they are receiving the comprehensive, coordinated care they have come to expect from Kelsey-Seybold Clinic.