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Patient Experience
Patient experience measures provide insight into the quality of care patients receive – for example, how satisfied are patients with the care provided by their physician? Research shows that patients who have a positive experience at a provider’s office are often more engaged in their care, which leads to improved health outcomes.
We are gratified that over 93% of our patients say they would recommend Kelsey-Seybold Clinic to their friends and family.
“I feel that Kelsey-Seybold patients experience the highest quality compassionate care. It's personalized, convenient, and affordable. Kelsey-Seybold Clinic structured its healthcare delivery system to provide evidence-based medicine at an affordable cost with great customer service.”
Patient Experience | 2025
| Year | Progress |
|---|---|
|
On a scale of 0 to 10, how likely are you to recommend Kelsey-Seybold Clinic to a friend or family? |
93.22% |
|
How would you rate your overall experience with the physicians/provider? |
94.67% |
|
How would you rate the wait time at the clinic to see the physician/provider? |
90.05% |
|
How would you rate the care and compassion provided by your nurse/assistant? |
93.34% |
Patient and Family Advisors. Kelsey-Seybold Clinic supports the concept of patient-and-family-centered care, an approach that encourages collaborative partnerships between healthcare providers, patients, and families. Patient and family advisors are valued partners in our mission to improve the quality and value of healthcare. Patients and families can offer unique perspectives and valuable feedback regarding the standard of care they receive.
Learn more about our Patient and Family Advisors.
Need to schedule an appointment?
Schedule adult primary care and pediatric appointments online with AppointmentsNOW - no login needed. Patients can schedule primary care and most specialty care appointments through their MyKelseyOnline patient portal. Prefer to speak with someone? Call us anytime at 713-442-0427. We're available 24/7. Virtual Visits are also available for new and current patients.