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Patient Experience
The sum of all interactions, shaped by the Kelsey-Seybold Clinic culture, influence patient perceptions across the continuum of care.
“I feel that Kelsey-Seybold patients experience the highest quality compassionate care. It's personalized, convenient, and affordable. Kelsey-Seybold Clinic structured its healthcare delivery system to provide evidence-based medicine at an affordable cost with great customer service.”
Patient Experience | 2022
| Year | Progress |
|---|---|
| Would you recommend the physician to your family and friends? (% Definitely Yes) |
89% |
| How would you rate the physician's personal manner? (% Excellent) |
91% |
| How would you rate the explanation of what was done to you? (% Excellent) |
88% |
| Did you get the appointment as soon as you needed? (% Yes) |
89% |
Patient Experience. Patient experience measures provide insight into the quality of care patients receive — for example, how quickly do patients get an appointment for urgent care? How well do doctors communicate with their patients? Research shows that patients who have a positive experience at a provider’s office are often more engaged in their care, which leads to improved health outcomes.
We make scheduling easy for you
You can schedule appointments through our secure patient portal, MyKelseyOnline, or call our 24/7 Contact Center at 713-442-0427. Virtual Visit options are also available to all new and current patients.