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Patient Experience
The sum of all interactions, shaped by the Kelsey-Seybold Clinic culture, influence patient perceptions across the continuum of care.
“I feel that Kelsey-Seybold patients experience the highest quality compassionate care. It's personalized, convenient, and affordable. Kelsey-Seybold Clinic structured its healthcare delivery system to provide evidence-based medicine at an affordable cost with great customer service.”
Patient Experience | 2025
| Year | Progress |
|---|---|
|
On a scale of 0 to 10, how likely are you to recommend Kelsey-Seybold Clinic to a friend or family? |
93.22% |
|
How would you rate your overall experience with the physicians/provider? |
94.67% |
|
How would you rate the wait time at the clinic to see the physician/provider? |
90.05% |
|
How would you rate the care and compassion provided by your nurse/assistant? |
93.34% |
Patient Experience. Patient experience measures provide insight into the quality of care patients receive — for example, how quickly do patients get an appointment for urgent care? How well do doctors communicate with their patients? Research shows that patients who have a positive experience at a provider’s office are often more engaged in their care, which leads to improved health outcomes.
Need to schedule an appointment?
Schedule adult primary care and pediatric appointments online with AppointmentsNOW - no login needed. Patients can schedule primary care and most specialty care appointments through their MyKelseyOnline patient portal. Prefer to speak with someone? Call us anytime at 713-442-0427. We're available 24/7. Virtual Visits are also available for new and current patients.