Coordinated Care in Action

For Patricia, healthcare has never just been about appointments or procedures. It’s been about trust, relationships, and knowing someone is truly watching out for her.

Patricia has been a Kelsey-Seybold patient for more than 20 years. What began as a practical choice to join the same medical group as her husband grew into a lifelong partnership with her primary care physician. Over the years, he didn’t just care for her health; he became a steady presence through some of the most difficult chapters of her life, including the loss of her husband.

As Patricia’s medical needs became more complex, her primary care doctor became the anchor of her care. She saw specialists. She had procedures. But through it all, he stayed closely connected, calling her personally, checking in, and making sure nothing slipped through the cracks. Patricia never felt like she was managing her health alone.

That coordination became critically important when Patricia was preparing for shoulder replacement surgery. During her pre-surgical clearance with a Kelsey-Seybold orthopedic surgeon, something didn’t feel right. Her blood pressure was dangerously high, and her EKG raised concerns. Instead of Patricia having to coordinate between two separate medical groups, her doctors proactively worked together and made the decision together, on the same day as her pre-op visit, to pause her surgery.

At that moment, Patricia realized something profound: that decision may have saved her life.

Because her doctors were all part of the same system, in the same facility, they didn’t have to rely on phone tag or paperwork. They spoke directly. They saw the same records. They acted in real time. Her medications were adjusted, her blood pressure was closely monitored from home using the MyKelseyOnline app, and her care plan was carefully managed until it was safe to move forward.

Patricia believes that if her care had been fragmented, if her primary care doctor and specialist had been in different systems, the outcome could have been very different.

Today, Patricia feels deeply grateful — not just because she avoided a potentially dangerous procedure complication, but because she knows she is cared for in a system where doctors communicate, advocate, and protect their patients.

For Patricia, that’s what receiving care at Kelsey-Seybold means: care that is coordinated, convenient, and personal.