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Kelsey-Seybold Clinic Newsroom

KelseyCare Launches Telemedicine Services Exclusively for Health Plan Members

Patients with certain acute symptoms can access convenient care from their smartphone or computer

Houston (February 15, 2017) –Kelsey-Seybold Clinic is now offering two telemedicine options for KelseyCare Health Plan members: E-visits (medical visits conducted through a secure electronic exchange) and Video Visits (medical visits conducted through a secure, live video exchange.) Telemedicine is delivered to patients by Kelsey-Seybold Clinic providers who have access to the patient’s medical records and can send secure updates to the patient’s primary care physician.

“Telemedicine is a growing field in medicine that helps connect patients with a medical provider safely, conveniently and from a location of their own choosing – making care more accessible to those who aren’t able to get in to see their physician,” said Donnie Aga M.D., Medical Director for Healthcare Innovation, Kelsey-Seybold Clinic. “Our telemedicine program will be unique because our patients are talking to Kelsey-Seybold providers who will have access to the patient’s records and see their complete medical history. This allows the provider to have better insight and look at the patient’s entire picture of health.”

Kelsey-Seybold’s two telemedicine options are similar in that they both offer patient’s remote access to a board-certified Kelsey-Seybold Clinic provider who can review their medical records and send secure updates to the patient’s primary care physician or Pediatrician– but they differ in execution:

E-visits Video Visits
Patients must log into MyKelseyOnline account from a digital device to access E-visits. (not available on the MyKelsey App)

Patients communicate with the medical provider through a secure electronic system via MyKelseyOnline.

E-visits can be requested for the following symptoms (Adult symptoms):

  • Allergy
  • Back pain
  • Cough/cold, flu or sinus infection
  • Pink eye
  • Urinary tract infection
  • Gastroesophageal reflux
  • Vaginal Discharge
E-visit charge is $25

E-visit hours of operation: ADULT (18+ years)
  • Mon. – Fri., 8 a.m. – 9 p.m.
  • Sat. & Sun., 10 a.m. – 4 p.m.
PEDIATRICS (4 -17 years)
  • Mon. – Fri., 8 a.m. – 4 p.m. and 5 p.m. – 9 p.m.
E-visits can be requested for the following symptoms (Pediatric symptoms):
  • Allergies
  • Cold
  • Constipation
  • Cough
  • Diarrhea
  • Flu
  • Heartburn
  • Red Eye
  • Sinus
Patients can log into MyKelseyOnline or the MyKelsey app from their smartphone or from a camera-enabled computer using their MyKelseyOnline account to make a Video Visit appointment.

Patients communicate with the medical provider through a secure video system.  Video Visits can be requested for 50 medical conditions, including:
  • Sprained ankle or knee
  • Insect bite
  • Shingles
  • Laryngitis
  • GERD
  • Eczema
  • Ear infection
  • Burns
  • Bladder infection
  • Cough/cold, flu or sinus infection

Video Visit charge is $35

Video Visit hours of operation:

Mon. – Fri., 8 a.m. – 5 p.m.




"Patients are seeking out ways to access convenient care for themselves and their family," said John Lyle, Vice President of Operations, Kelsey-Seybold Clinic. "We value the relationship our patients have with their doctors – and having their medical history available through the electronic medical records system will help our Kelsey-Seybold telemedicine providers treat patients more effectively and keep their care coordinated."

KelseyCare health plan members who are interested in learning more about Telemedicine Services can visit: Virtual Care Services.

About Kelsey-Seybold

Kelsey-Seybold Clinic is Houston's premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey in Houston's renowned Texas Medical Center. More than 850 physicians and allied health professionals practice at 40 locations in the Greater Houston area. Kelsey-Seybold offers quality medical care in 65+ medical specialties. The organization operates the largest freestanding Ambulatory Surgery Center in the state of Texas and offers state-of-the-art Varian TrueBeam and Varian Edge radiation therapy technology at a nationally accredited Cancer Center. An accredited Sleep Center, comprehensive laboratory services, advanced imaging and diagnostics, 24 onsite Kelsey pharmacies and one specialty pharmacy, and MyKelseyOnline, a secure web portal, are part of its comprehensive offerings. Kelsey-Seybold partners with major insurers to offer value-based commercial health plans. KelseyCare Advantage, a Medicare Advantage plan offered to Houston-area beneficiaries and affiliated with Kelsey-Seybold Clinic, has achieved the coveted 5-out-of-5-star rating from the Centers for Medicare and Medicaid for eight consecutive years.

Kelsey-Seybold has been recognized by the National Committee for Quality Assurance (NCQA) as the nation’s first accredited Accountable Care Organization and is home to a nationally accredited Breast Diagnostic Center and Endoscopy Center.

Kelsey-Seybold Clinic achieved a Net Promoter Score (NPS) of 91. NPS is the global standard for measuring customer loyalty and satisfaction. An NPS score of 70 or higher is considered by industry experts to be "world class" and an indicator of overwhelming customer loyalty.

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