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KelseyCare Expands Telemedicine Services For Health Plan Members

KelseyCare Expands Telemedicine Services for Health Plan Members

Telemedicine Video and E-visits Now Treat Up to 50 Medical Conditions Remotely at the Patient’s Discretion and Convenience 

Houston (June 4, 2018) – Following the resounding success of KelseyCare Telemedicine Services in 2017, Kelsey-Seybold Clinic is now growing Video Visits and E-visits with expanded hours, specialties, and treatable conditions.

E-visits are medical visits conducted through a secure electronic exchange, and Video Visits are medical visits conducted through a secure, live video exchange. Telemedicine is delivered to patients by Kelsey-Seybold Clinic providers who have access to the patient's medical records and can send secure updates to the patient's primary care physician. Patients can engage in   E-visits and Video Visits from almost anywhere in the world as long as they have access to Wi-Fi or an LTE connection.

"In the last year, and particularly in the fall during the 2017 cold and flu season, our Telemedicine practice saw exponential growth. Our telemedicine providers offered medical advice and treatment options to more than 3,000 patients who were treated virtually during the cold and flu season," said Donnie Aga, M.D., Medical Director for Healthcare Innovation, Kelsey-Seybold Clinic. "That momentum has served to accelerate the expansion of our availability in serving patients 365 days a year, as well as grow the number of specialties and conditions that we can treat virtually through Video Visits and E-visits."

Kelsey-Seybold's two Telemedicine options are similar in that they offer patients remote access to a board-certified Kelsey-Seybold Clinic provider, but differ in execution:


Patients must log into a MyKelseyOnline account from a digital device to access E-visits. Patients communicate with medical providers through a secure electronic system via MyKelseyOnline.

Adult E-visits can be requested for 20 health conditions, which includes some mental health conditions. Some of the conditions are listed below:

  • Allergy
  • Anxiety
  • Back pain
  • Cough/cold, flu, or sinus infection
  • Diarrhea
  • Gastroesophageal reflux
  • Red eye
  • Sinus problems
  • Sore throat
  • Urinary tract infection
  • Hypothyroidism
  • And more

E-visits can be requested for the following pediatric symptoms:

  • Allergies
  • Cold
  • Constipation
  • Cough
  • Diarrhea
  • Flu
  • Heartburn
  • Red Eye
  • Sinus problems
  • Acne
  • Rash

E-visit charge: $15

E-visit hours of operation:

  • Monday – Friday, 8 a.m. to 9 p.m.
  • Saturday & Sunday, 10 a.m. to 4 p.m.

Video Visits

Patients can log into MyKelseyOnline or the MyChart app from their smartphones or from camera-enabled computers using their MyKelseyOnline accounts to make Video Visit appointments.

Patients communicate with medical providers through a secure video system.

Video Visits can be requested for 50 medical conditions, including (adult symptoms):

  • Cold/flu
  • Eczema
  • GERD
  • Gout
  • Laryngitis
  • Osteoarthritis
  • Rotator cuff
  • Shingles
  • Sprained ankle or knee
  • Tinnitus
  • And more

Video Visits can be requested for the following pediatric symptoms:

  • Acne
  • Allergy
  • Burns
  • Cold, flu, or sinus infection
  • Diarrhea
  • Lice
  • Rash
  • And more

Video Visit charge: Your primary care or specialty care office visit co-pay

Video Visit hours of operation:

  • Adult Video Visits: 18 years and older
    • Monday – Friday: 8 a.m. to 5 p.m. and 6 p.m. to 9 p.m.
    • Saturday & Sunday: 10 a.m. to 4 p.m.
    • Holidays (when clinics are closed): 10 a.m. to 4 p.m.
  • Pediatric Video Visits: 4 – 17 years old
    • Monday – Friday: 8 a.m. to 5 p.m.

KelseyCare health plan members who are interested in learning more about Telemedicine Services can visit: Virtual Care Services.

About Kelsey-Seybold

Kelsey-Seybold Clinic is Houston's premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey in Houston's renowned Texas Medical Center. More than 850 physicians and allied health professionals practice at 40 locations in the Greater Houston area. Kelsey-Seybold offers quality medical care in 65+ medical specialties. The organization operates the largest freestanding Ambulatory Surgery Center in the state of Texas and offers state-of-the-art Varian TrueBeam and Varian Edge radiation therapy technology at a nationally accredited Cancer Center. An accredited Sleep Center, comprehensive laboratory services, advanced imaging and diagnostics, 24 onsite Kelsey pharmacies and one specialty pharmacy, and MyKelseyOnline, a secure web portal, are part of its comprehensive offerings. Kelsey-Seybold partners with major insurers to offer value-based commercial health plans. KelseyCare Advantage, a Medicare Advantage plan offered to Houston-area beneficiaries and affiliated with Kelsey-Seybold Clinic, has achieved the coveted 5-out-of-5-star rating from the Centers for Medicare and Medicaid for eight consecutive years.

Kelsey-Seybold has been recognized by the National Committee for Quality Assurance (NCQA) as the nation’s first accredited Accountable Care Organization and is home to a nationally accredited Breast Diagnostic Center and Endoscopy Center.

Kelsey-Seybold Clinic achieved a Net Promoter Score (NPS) of 91. NPS is the global standard for measuring customer loyalty and satisfaction. An NPS score of 70 or higher is considered by industry experts to be "world class" and an indicator of overwhelming customer loyalty.

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