Video Visit Frequently Asked Questions

• Allergy
• Cardiology
• Certified Diabetes Educators
• Dermatology
• Ear, Nose and Throat (ENT)
• Endocrinology
• Family Medicine
• Gastroenterology
• Hematology/Oncology*
• Infectious Disease
• Internal Medicine
• MOHS Surgery*
• Neurology
• OBGYN
• Ortho-Sports Med
• Pediatrics
• Pulmonary/Sleep
• Rheumatology
• Sleep Medicine*
• Supportive Medicine*
• Urology‍‍

Post-Op Video Visits are available for: Orthopedics, Plastic Surgery*, and General Surgery*.

*Not available for direct scheduling through MyKelseyOnline

Video Visits are available to new and existing Kelsey-Seybold patients. Pediatric video visits are available from birth to 17 years of age. You must have an active  MyKelseyOnline  account to conduct a Video Visit.

Adult Primary Care Appointments: Monday - Friday: 7 a.m. to 9 p.m., weekends and holidays: 10 a.m. to 4 p.m.

Video Visit Now (On-demand adult primary care): Monday - Friday 7 a.m. to 9 p.m., weekends and holidays: 10 a.m. to 4 p.m.

Pediatric Care Appointments: Monday - Friday: 8 a.m. to 5 p.m., Saturday: 9 a.m. to 2 p.m., Sunday: 9 a.m. to 5 p.m.

Specialty Care Appointments: Monday - Friday: 8 a.m. to 5 p.m.

Your Video Visit providers can order any tests, which can be completed at the Kelsey-Seybold Clinic of your choice. Your results will be sent through MyKelseyOnline or by phone.

The following can be treated during a Primary Care Video Visit:‍

• Acne‍
• Allergic rhinitis
• Anxiety
• Athletes foot‍
• Bladder infection‍
• Bronchitis‍
• Burn (first degree)
• Cold sore
• Common cold
• Carpal tunnel
• Cholesterol
• Cuts and Scrapes
• Depression‍
• Diarrhea‍
• Ear infection‍
• Eczema
• Flu‍
• Folliculitis
• Finger nail infection
• GERD
• Gout‍
• Hay fever
• Hemorrhoids
• Hives
• Hot flashes
• Insect bite/sting
• Jock Itch
• Knee sprain‍
• Laryngitis‍
• Lice
• Memory loss
• Non-allergic rhinitis
• Obesity
• Osteoarthritis
• Osteoporosis
• Pink eye
• Poison Ivy
• Ring worm
• Rosacea
• Rotator cuff
• Shingles
• Sinus infection
• Sore throat
• Sprained Ankle
• Stye
• Staph infections
• Sun burn
• Toe nail infection‍
• Tinnitus‍
• Yeast infection

• Sign into your MyKelsey app.
• Select "Schedule an Appointment."
• Choose from the list of categories. Note that the On-Demand Virtual Care (Video Visit Now) scheduling steps are different since these visits do not have appointment times attached to them.
• The next screen will have options for Appointment type: Select "Video Visit – Primary Care," "Video Visit - Specialty Care," or "COVID-19 Video Visit"
• Follow the prompts to select your reason for visit and/or specialty. Answer any additional questions that may be presented (mainly for specialty care).
• Read and accept the Virtual Health Care Consent.
• Select a location (if applicable) and provider. You may select all locations and/or providers if you do not have a preference and want to see all available appointments.
• Select a date and time. You can use the filters feature at the top to change search dates or narrow down times of day.
• Verify your personal information and add a final, free text note about your reason for visit. Finish booking by selecting the green "Schedule it" button.
• If your appointment is scheduled 7 days or less in advance, you will get an option to get ready for your visit by completing Pre Check-in. This task is required prior to conducting your video visit. You may choose to complete Pre Check-in now or wait until it is time to sign in for your video visit.

• Sign into the MyKelsey app 5-10 minutes before your scheduled appointment time. If this is your first video visit with Kelsey-Seybold, then sign in on the earlier end of that window to give you time to complete Pre Check-in and test your video visit hardware.
• Your video visit will be at the top of your landing page feed when you sign in with a green button. Note that you cannot join a scheduled video visit more than 15 minutes prior to the appointment time. Select the green button to begin.
• If you have not yet completed Pre Check-in the process will begin automatically. Once completed, you will be able to select the green "Join Visit" button to launch the video session.
• Your provider will connect to the video session at the appointment time. Note: our providers see patients in-clinic and virtually throughout the day and do their best to stay on schedule. We appreciate your patience when your provider may be running behind for a video visit.
• Be sure you are in a well-lit area with the camera and microphone enabled on your smart phone. Note: There is a hardware check that automatically happens when you launch the video session. Make sure that the camera and mic checks are green, and if not, set your mobile device browser to "Allow" access to both prior joining.

• Sign into your MyKelseyOnline.com account and select "Schedule an Appointment" from the menu at the top. If you don't have a MyKelseyOnline account, call the MKO Help Line at 713-442-6565.
• Choose from the list of categories. Note that the On-Demand Virtual Care (Video Visit Now) scheduling steps are different since these visits do not have appointment times attached to them.
• The next screen will have options for Appointment type: Select "Video Visit – Primary Care," "Video Visit - Specialty Care," or "COVID-19 Video Visit"
• Follow the prompts to select your reason for visit and/or specialty. Answer any additional questions that may be presented (mainly for specialty care).
• Read and accept the Virtual Health Care Consent.
• Select a location (if applicable) and provider. You may select all locations and/or providers if you do not have a preference and want to see all available appointments.
• Select a date and time. You can use the filters feature at the top to change search dates or narrow down times of day.
• Verify your personal information and add a final, free text note about your reason for visit. Finish booking by selecting the green "Schedule it" button.
• If your appointment is scheduled 7 days or less in advance, you will get an option to get ready for your visit by completing Pre Check-in. This task is required prior to conducting your video visit. You may choose to complete Pre Check-in now or wait until it is time to sign in for your video visit.

If an in-office visit is needed, your credit card will not be charged (it stays in a pending status with your bank until the visit is completed and billed) and the provider will be able to help schedule an appointment at the Kelsey-Seybold Clinic/doctor of your choice.

Video Visits are a covered benefit with some health plans and will accumulate toward your Maximum Out-of-Pocket (MOOP).

To sign up for an account, visit MyKelseyOnline - Choose a Signup Method, fill out the form and follow the steps to create your account.

To reset your password, visit MyKelseyOnline - Password Reset page and follow the prompts to reset your password

If you need assistance for any reason with MyKelseyOnline, please contact the MKO Help Desk at:

Phone: 713-442-6565
Hours: Monday - Friday: 7 a.m. – 9 p.m; Saturday -Sunday: 7 a.m. – 7 p.m.

Schedule and conduct your next Video Visit right from your mobile device (Android or Apple) with the free MyKelsey app.

Step 1: Android users: Search for the MyKelsey app in the Google Play store; Apple users: Search for the MyKelsey app within the App store.

Step 2: After you download the app, sign in with your MyKelseyOnline username and password. If you have forgotten either of those, you can select Forgot Username or Forgot Password to reset them and sign in.

Step 3: You’re now ready to conduct Video Visits with a Kelsey-Seybold provider.