At Kelsey-Seybold, we deliver care around your schedule, not ours. We know illness can happen anytime, so we offer on-demand virtual care options, extended hours, and our 24/7 After Hours Nurse Hotline.

VideoVisitNOW

*Available to new and existing adult patients (age 18+) exclusively through MyKelseyOnline or the MyKelsey app, with most major insurance plans accepted. Click here to see a list of in-network plans for Kelsey-Seybold Clinic.

Use VideoVisitNOW when you don't have a provider preference and would rather jump in a virtual queue to be seen as soon as possible by the next available Kelsey-Seybold board-certified provider. Wait times are typically 30 minutes or less, and you don't have to wait online. We'll notify you by text or app notification when your provider is ready to begin!

VideoVisitNOW providers have access to the same medical record as your Kelsey-Seybold primary care physician and/or specialist and can share securely any results from your visit to ensure the coordinated care you've come to expect from Kelsey-Seybold Clinic.

• Regular hours: Monday - Friday, 7 am to 9 pm
• Weekends and holidays: 10 am to 4 pm
• Cost: Please contact your health insurance provider for your Video Visit co-pay
• Access: A MyKelseyOnline account is required. Existing patients, click here to sign up. New Patients, call our MKO helpline to get activated: 713-442-6565.

VideoVisitNOW FAQs

E-Visits (Adult, Pediatric, and Specialty)

Eligibility:

• Adult (18+) and Pediatric (Ages 2-17) E-Visits are available
• Members enrolled in a KelseyCare or KelseyCare Advantage plan have access to all available reasons for E-Visit.
• Patients with other health plans may take advantage of our Upper Respiratory Infection E-Visit, which covers cold, cough, sore throat, congestion, COVID, and flu-like symptoms.

Watch this video about E-Visits.

An E-Visit is a convenient, affordable, and secure way to receive medical advice for many common conditions. With E-Visits, a patient can submit detailed information about their condition and receive a written e-diagnosis and treatment plan from a certified Kelsey-Seybold primary care or specialty provider delivered to their MyKelseyOnline account in about an hour or less*.

To submit an E-Visit, simply sign into MyKelseyOnline or the MyKelsey app and choose E-Visit from the main menu. Follow the prompts to choose a reason for the E-Visit and submit details about your symptoms.

• Convenient – Can be submitted 24/7, 365 days a year.
• Fast – Most E-Visits receive a response within an hour of submission (E-Visit Hours apply)
• Affordable – Cost depends on specific plan, but copay is usually $15 or less.

Adult Primary Care E-Visits: 20+ conditions available
Pediatrics: 17+ conditions available
Specialty E-Visits: 8+ conditions treated by a Kelsey-Seybold specialist