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Telemedicine

​​Here's How to Schedule a V​​ideo Visit


To schedule a Video Visit from your Smartphone or tablet using the MyChart app:
(Note: This is the preffered method for Video Visits.)
  1. Log in​to the MyChart app.
  2. Select the Appointments option and then selec​t the green bar at the bottom: "Schedule an Appointment".
  3. The next screen will have options for Appointment type: Select "I need a Video Visit – Primary Care" or "I need a Video visit – Specialty"
  4. Select one of the conditions you need to be seen for and review the Telemedicine consent terms and select "Accept" and Continue to proceed. 
  5. Select your preferred location (the Clinic your physician or physician assistant is located) and click Continue. Note: Primary Care Video Visit = Main Campus. Endocrinology = Main Campus, Meyerland Plaza or Spring Medical and Diagnostic Center.
  6. Follow the steps to select an available appointment time for your visit.  Add in any additional comments or details for the provider about your condition or symptoms and click "Make Appointment" to schedule the Video Visit.
  7. You will get an option to go to the Echeck-in page.  You must complete the Echeck-in prior to your scheduled Video Visit. 


To conduct a Video Visit from your Smartphone:

  1. Log into MyChart 5-10 minutes before your scheduled appointment time.
  2. Tap on Appointments: Your Video Visit/Telemedicine Appointment is displayed with a green camera.
  3. Click on the Appointment with the green camera and tap Begin Visit. Wait for the connection to be established.
  4. Be sure you are in a well-lit area with the camera and microphone enabled on your smart phone. 


To schedule a Video Visit from your Desktop/Laptop:

  1. Log into your MyKelseyOnline.com  account and select Appointments/Schedule an Appointment. If you don't have a MyKelseyOnline account, call the MKO Help Line at 713-442-6565.
  2. The next screen will have options for Appointment type: Select "I need a Video Visit – Primary Care" or "I need a Video visit – Specialty"
  3. Select one of the conditions you need to be seen for and review the Telemedicine consent terms and select "Accept" and Continue to proceed. 
  4. Select your preferred location (the Clinic your physician or physician assistant is located) and click Continue. Note: Primary Care Video Visit = Main Campus. Endocrinology = Main Campus, Meyerland Plaza or Spring Medical and Diagnostic Center.
  5. Follow the steps to select an available appointment time for your visit.  Add in any additional comments or details for the provider about your condition or symptoms and click "Make Appointment" to schedule the Video Visit.
  6. Once scheduled, you will see an option to Echeck-in.  You must complete the Echeck-in prior to your scheduled Video Visit.