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Rachelle Khalaf
Manager, Media Relations
MEDIA: 713-442-4919
General Inquiries: 713-442-0000
For Immediate Release

KelseyCare Launches Telemedicine Services Exclusively for Health Plan Members

Patients with certain acute symptoms can access convenient care from their smartphone or computer​

HOUSTON (Feb. 15, 2017) –Kelsey-Seybold Clinic is now offering two telemedicine options for KelseyCare Health Plan members: E-visits (medical visits conducted through a secure electronic exchange) and Video Visits (medical visits conducted through a secure, live video exchange.) Telemedicine is delivered to patients by Kelsey-Seybold Clinic providers who have access to the patient’s medical records and can send secure updates to the patient’s primary care physician.

“Telemedicine is a growing field in medicine that helps connect patients with a m​edical provider safely, conveniently and from a location of their own choosing – making care more accessible to those who aren’t able to get in to see their physician,” said Donnie Aga M.D., Medical Director for Healthcare Innovation, Kelsey-Seybold Clinic. “Our telemedicine program will be unique because our patients are talking to Kelsey-Seybold providers who will have access to the patient’s records and see their complete medical history. This allows the provider to have better insight and look at the patient’s entire picture of health.”

Kelsey-Seybold’s two telemedicine options are similar in that they both offer patient’s remote access to a board-certified Kelsey-Seybold Clinic provider who can review their medical records and send secure updates to the patient’s primary care physician or Pediatrician– but they differ in execution:


Patients must log into MyKelseyOnline account from a digital device to access E-visits. (not available on the MyChart App)

Patients communicate with the medical provider through a secure electronic system via MyKelseyOnline.

E-visits can be requested for the following symptoms (Adult symptoms):

  • Allergy
  • Back pain
  • Cough/cold, flu or sinus infection
  • Pink eye
  • Urinary tract infection
  • Gastroesophageal reflux
  • Vaginal Discharge

E-visit charge is $25

E-visit hours of operation:

ADULT (18+ years)

  • Mon. – Fri., 8 a.m. – 9 p.m.
  • Sat. & Sun., 10 a.m. – 4 p.m.

PEDIATRICS (4 -17 years)

  • Mon. – Fri., 8 a.m. – 4 p.m. and 5 p.m. – 9 p.m.

E-visits can be requested for the following symptoms (Pediatric symptoms):

  • Allergies
  • Cold
  • Constipation
  • Cough
  • Diarrhea
  • Flu
  • Heartburn
  • Red Eye
  • Sinus
Video Visits

Patients can log into MyKelseyOnline or the MyChart app from their smartphone or from a camera-enabled computer using their MyKelseyOnline account to make a Video Visit appointment.

Patients communicate with the medical provider through a secure video system.

Video Visits can be requested for 50 medical conditions, including:

  • Sprained ankle or knee
  • Insect bite
  • Shingles
  • Laryngitis
  • GERD
  • Eczema
  • Ear infection
  • Burns
  • Bladder infection
  • Cough/cold, flu or sinus infection

Video Visit charge is $35

Video Visit hours of operation:

Mon. – Fri., 8 a.m. – 5 p.m.

"Patients are seeking out ways to access convenient care for themselves and their family," said John Lyle, Vice President of Operations, Kelsey-Seybold Clinic. "We value the relationship our patients have with their doctors – and having their medical history available through the electronic medical records system will help our Kelsey-Seybold telemedicine providers treat patients more effectively and keep their care coordinated."

KelseyCare health plan members who are interested in learning more about Telemedicine Services can visit:

About Kelsey-Seybold Clinic

Kelsey-Seybold Clinic is Houston's premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey in Houston's famous Texas Medical Center. More than 400 physicians and allied health professionals practice at 20 locations and an accredited Sleep Center in the Greater Houston area. Medical services offered by Kelsey-Seybold include medical care in 55 medical specialties, including primary care and specialty care, outpatient surgery centers, an accredited Sleep Center, a Radiation Therapy Center, laboratory services, advanced radiology services and other diagnostic services, 15 onsite Kelsey pharmacies, and a secure web portal for patients to communicate with their Kelsey-Seybold doctors, get test results, and schedule appointments. Patients enrolled in a KelseyCare health benefits plan have access to Virtual Health managed by Kelsey-Seybold providers, including E-Visits and Video Visits.

Kelsey-Seybold has been recognized by the National Committee for Quality Assurance (NCQA) as the nation’s first accredited Accountable Care Organization and a Level 3 (highest) Patient-Centered Medical Home. Kelsey-Seybold has many physicians in the Greater Houston area certified for excellence in diabetes and heart and stroke care by the NCQA. In 2018, KelseyCare Advantage, a Medicare Advantage plan affiliated with Kelsey-Seybold Clinic, was awarded a 5-out-of-5 star rating by Centers for Medicare and Medicaid Services for the third year in a row. In addition to these recognitions, Kelsey-Seybold is home to a nationally accredited Breast Diagnostic Center, Endoscopy Center, Infusion Center and Cancer Center.