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Rachelle Khalaf
Manager, Media Relations
MEDIA: 713-442-4919
General Inquiries: 713-442-0000
For Immediate Release

KelseyCare Expands Telemedicine Services for Health Plan Members

​​​​​​Telemedicine Video and E-visits Now Treat Up to 50 Medical Conditions Remotely at the Patient’s Discretion and Convenience 


HOUSTON (June 4, 2018) – Following the resounding success of KelseyCare Telemedicine Services in 2017, Kelsey-Seybold Clinic is now growing Video Visits and E-visits with expanded hours, specialties, and treatable conditions.

E-visits are medical visits conducted through a secure electronic exchange, and Video Visits are medical visits conducted through a secure, live video exchange. Telemed​icine is delivered to patients by Kelsey-Seybold Clinic providers who have access to the patient's medical records and can send secure updates to the patient's primary care physician. Patients can engage in   E-visits and Video Visits from almost anywhere in the world as long as they have access to Wi-Fi or an LTE connection.

"In the last year, and particularly in the fall during the 2017 cold and flu season, our Telemedicine practice saw exponential growth. Our telemedicine providers offered medical advice and treatment options to more than 3,000 patients who were treated virtually during the cold and flu season," said Donnie Aga, M.D., Medical Director for Healthcare Innovation, Kelsey-Seybold Clinic. "That momentum has served to accelerate the expansion of our availability in serving patients 365 days a year, as well as grow the number of specialties and conditions that we can treat virtually through Video Visits and E-visits."

Kelsey-Seybold's two Telemedicine options are similar in that they offer patients remote access to a board-certified Kelsey-Seybold Clinic provider, but differ in execution: ​


- Patients must log into a MyKelseyOnline account from a digital device to access E-visits.
- Patients communicate with medical providers through a secure electronic system via MyKelseyOnline. ​
- Adult E-visits can be requested for 20 health conditions, which includes some mental health conditions. Some of the conditions are listed below:

  • Allergy
  • Anxiety
  • Back pain
  • Cough/cold, flu, or sinus infection
  • Diarrhea
  • Gastroesophageal reflux
  • Red eye
  • Sinus problems
  • Sore throat
  • Urinary tract infection
  • Hypothyroidism
  • And more

- E-visits can be requested for the following pediatric symptoms:

  • Allergies
  • Cold
  • Constipation
  • Cough
  • Diarrhea
  • Flu
  • Heartburn
  • Red Eye
  • Sinus problems
  • Acne
  • Rash

- E-visit charge: $15

- E-visit hours of operation:

  • Monday – Friday, 8 a.m. to 9 p.m.
  • Saturday & Sund​ay, 10 a.m. to 4 p.m.

Video Visits​

- Patients can log into MyKelseyOnline or the MyChart app from their smartphones or from camera-enabled computers using their MyKelseyOnline accounts to make Video Visit appointments.
- Patients communicate with medical providers through a secure video system.
- Video Visits can be requested for 50 medical conditions, including (adult symptoms):

  • Cold/flu
  • Eczema
  • GERD
  • Gout
  • Laryngitis
  • Osteoarthritis
  • Rotator cuff
  • Shingles
  • Sprained ankle or knee
  • Tinnitus
  • And more

- Video Visits can be requested for the following pediatric symptoms:

  • Acne
  • Allergy
  • Burns
  • Cold, flu, or sinus infection
  • Diarrhea
  • Lice
  • Rash
  • And more

- Video Visit charge: Your primary care or specialty care office visit co-pay

- Video Visit hours of operation:

- Adult Video Visits: 18 years and older. ​

  • Monday – Friday: 8 a.m. to 5 p.m. and 6 p.m. to 9 p.m.​​
  • Saturday & Sunday: 10 a.m. to 4 p.m.
  • Holidays (when clinics are closed):

10 a.m. to 4 p.m.

- Pediatric Video Visits: 4 – 17 years old.

  • Monday – Friday, 8 a.m. to 5 p.m.


KelseyCare health plan members who are interested in learning more about Telemedicine Services can visit:

About Kelsey-Seybold Clinic

Kelsey-Seybold Clinic is Houston's premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey in Houston's famous Texas Medical Center. More than 400 physicians and allied health professionals practice at 19 locations and an accredited Sleep Center in the Greater Houston area. Medical services offered by Kelsey-Seybold include medical care in 55 medical specialties including primary care and specialty care, outpatient surgery centers, an accredited Sleep Center, a Radiation Therapy Center, laboratory services, advanced radiology services and other diagnostic services, 15 onsite Kelsey pharmacies and a secure web portal for patients to communicate with their Kelsey-Seybold doctors, get test results and schedule appointments. Patients enrolled in a KelseyCare health benefits plan have access to Telemedicine Services managed by Kelsey-Seybold providers including E-Visits and Video Visits.

Kelsey-Seybold has been recognized by the National Committee for Quality Assurance (NCQA) as the nation’s first accredited Accountable Care Organization and a Level 3 (highest) Patient-Centered Medical Home. Kelsey-Seybold has many physicians in the Greater Houston area certified for excellence in diabetes and heart and stroke care by the NCQA. In addition to these recognitions, Kelsey-Seybold is home to a nationally accredited Breast Diagnostic CenterEndoscopy CenterInfusion Center and  Cancer Center.