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Weather Update

Inclement Weather Update: Tuesday, Sept. 14, 2021 (5:00 p.m.)

At this time, all Kelsey-Seybold locations will be open for regular clinic hours on Wednesday, Sept. 15.

Due to time-of-day power was restored at Berthelsen Main Campus, Endoscopy procedures at our Main Campus Ambulatory Surgery Center were cancelled for Wednesday, Sept. 15. Patients have been notified about rescheduling. All surgical cases will proceed as scheduled.

Virtual Visit appointments remain available to new and current patients Mon. – Fri. for adults (8 a.m. to 9 p.m.) and children (8 a.m. to 5 p.m.)

Schedule a Virtual Visit

How to Cancel, Reschedule, or Convert an Existing Appointment:

Patients concerned about a scheduled appointment, can reschedule for a future date in-person visit or convert their appointment to a Video Visit.

Log in to your MyKelseyOnline patient portal to reschedule or change your appointment type. Patients can also call the 24/7 Contact Center at 713-422-0000 for assistance scheduling Video Visits or In-Person appointments.

Please note that due to higher-than-normal call volumes to our Contact Center you may experience longer than usual wait times.

Virtual Visit Hours:

New and current patients can have a Video Visit with a Kelsey-Seybold board-certified primary care provider. Virtual Visits are available:

  • Adults (18+ years): Mon. – Fri. from 8 a.m. – 9 p.m.
  • Children (0-17 years): Mon. – Fri. from 8 a.m. until 5 p.m.
  • Weekend Hours (all ages): Sat. and Sun. from 10 a.m. to 4 p.m.

Please note: Power outages may occur due to possible high winds or flooding across the area, which could cause connectivity or availability issues for patients and providers trying to conduct Virtual Visits.

Patients can schedule and conduct a Video Visit using their MyKelsey app or on their MyKelseyOnline account.

Virtual Visits for Primary and Specialty Care

On-Demand “VideoVisitNOW” (on-demand video visits with any Kelsey-Seybold provider) is available to patients Monday - Friday from 8 a.m. to 9 p.m. Video Visits can treat a wide variety of conditions including sick and acute care treatments. View the list of conditions here.

We encourage patients who have more immediate care needs (non-emergency) to utilize our VideoVisitNOW service.

Scheduled Video Visits: Patients who would like to schedule with a specific provider can log into their MyKelseyOnline account and select the Video Visit appointment option to see if their provider is open and available for virtual care. Hours to schedule a Video Visit with a specific doctor or provider Monday – Friday from 8 a.m. to 5 p.m.

24/7 Contact Center and After-Hours Nurse Hotline: Please call 713-442-0000 for questions or assistance with appointments, or for more urgent care needs after-hours. Due to higher than normal call volumes, on-hold time may be longer than usual. We encourage patients to use their MyKelseyOnline account or MyKelsey app to make appointments or changes to appointments if needed.

Frequently Asked Questions

How do I schedule a Virtual Visit?

A: Schedule and conduct a Video Visit using the MyKelsey app or from your MyKelseyOnline account.

Virtual Visit Resources:

Q: What if I have had a second dose appointment that was canceled this week due to weather and utility infrastructure issues?

A: All second dose vaccines have remained safe on backup generator power. Patients who had appointments scheduled anytime between Monday, Feb. 15 through Friday, Feb. 19 that were canceled will be contacted the week of Feb. 22 to reschedule their second dose vaccination appointment.

The second dose of the vaccine is still effective and safe if administered beyond the CDC's recommended 21 (Pfizer) or 28 (Moderna) day wait period from the first dose. Patients who were unable to get vaccinated this week still have time to receive their second dose and will not lose immunity built up from the first dose. You can read the CDC's vaccine FAQs HERE. We apologize for any inconvenience these weather and utility-related cancellations this week may cause.

Find A Clinic Near You

We make scheduling easy for you

You can schedule appointments through our secure patient portal, MyKelseyOnline, or call our 24/7 Contact Center at 713-442-0427. Virtual Visit options are also available to all new and current patients.