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KelseyCare Leads Texas Health Plans for 5th Consecutive Year

For five consecutive years, the KelseyCare health plan has outpaced the Texas statewide average in overall patient satisfaction

Houston (October 7, 2010) – According to the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey, for the fifth consecutive year Houston-based health plan "KelseyCare" powered by CIGNA leads Texas health plans in enrollee ratings of overall satisfaction with their health care. The survey included commercial health benefit plans in the Greater Houston area as well as Texas.

Ninety percent of KelseyCare enrollees ranked their "health care overall" at a seven or higher.  Fifty-seven percent rated it at a nine or 10, which is the highest ranking possible.  KelseyCare received the highest enrollee satisfaction ratings when compared to other health care plans across Texas and surpassed the state average of 48 percent.

Eighty-four percent of plan participants rated their "health care plan overall" at a seven or higher.  Fifty-two percent of the enrollees gave the plan a nine or 10. 

KelseyCare also leads all other health care plans in the state in "personal doctor overall" satisfaction with 70 percent satisfaction rating compared to the state average of 63 percent.

"With recent health care reform, there is much discussion about the benefits an Accountable Care Organization (ACO) model like KelseyCare delivers to the patient as well as to overall employer value," says Dr. Patrick Carter, medical director of Care Coordination and Quality Improvement at Kelsey-Seybold Clinic. "Considering KelseyCare's continued year-after-year success in overall enrollee satisfaction – consistently outpacing our competitors – we know the ACO model works to not only provide high-satisfaction, but also quality and value for patients and employers."

An ACO is responsible for quality of care and cost for a population of patients with a focus on care coordination, best practices and quality measurement.

The KelseyCare health care model is based on the delivery of high quality, "evidence-based" medical care in which physicians in multiple specialties share information and coordinate care on behalf of patients.

The CAHPS survey is conducted annually by the U.S. Department of Health and Human Services Agency for Healthcare Research and Quality to independently measure and report consumers' evaluations of health care plans. KelseyCare is a product of Kelsey-Seybold Clinic and CIGNA Healthcare.  Kelsey-Seybold is a nationally recognized medical group practice serving more than 400,000 unique patients in the greater Houston area. 

About KelseyCare

KelseyCare is a fully insured health benefits plan offering a "select provider network" on the CIGNA Healthcare benefits platform. The Kelsey-Seybold Clinic network includes more than 350 Kelsey-Seybold physicians at 20 locations throughout the region, and more than 1,800 affiliated physicians selected by Kelsey-Seybold physician leadership for quality care. KelseyCare is available to employers with a minimum of 50 employees working in the greater Houston area.

KelseyCare Powered by Cigna is offered to both self-funded and fully insured employers.

About Kelsey-Seybold

Kelsey-Seybold Clinic is Houston's premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey in Houston's renowned Texas Medical Center. More than 850 physicians and allied health professionals practice at 40 locations in the Greater Houston area. Kelsey-Seybold offers quality medical care in 65+ medical specialties. The organization operates the largest freestanding Ambulatory Surgery Center in the state of Texas and offers state-of-the-art Varian TrueBeam and Varian Edge radiation therapy technology at a nationally accredited Cancer Center. An accredited Sleep Center, comprehensive laboratory services, advanced imaging and diagnostics, 24 onsite Kelsey pharmacies and one specialty pharmacy, and MyKelseyOnline, a secure web portal, are part of its comprehensive offerings. Kelsey-Seybold partners with major insurers to offer value-based commercial health plans. KelseyCare Advantage, a Medicare Advantage plan offered to Houston-area beneficiaries and affiliated with Kelsey-Seybold Clinic, has achieved the coveted 5-out-of-5-star rating from the Centers for Medicare and Medicaid for eight consecutive years.

Kelsey-Seybold has been recognized by the National Committee for Quality Assurance (NCQA) as the nation’s first accredited Accountable Care Organization and is home to a nationally accredited Breast Diagnostic Center and Endoscopy Center.

Kelsey-Seybold Clinic achieved a Net Promoter Score (NPS) of 91. NPS is the global standard for measuring customer loyalty and satisfaction. An NPS score of 70 or higher is considered by industry experts to be "world class" and an indicator of overwhelming customer loyalty.

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