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Kesey-Seybold Offers Health Information Center to the Public

Houston (November 28, 2001) - In many ways, the Internet has become to medical information what the printing press was to the Bible. Huge amounts of medical information – previously available primarily to medical professionals and researchers – are now easily available to anyone with Internet access. Among many medical professionals, the hope is that this medical information revolution will help improve people’s health, much as the printing press helped improve people’s minds.

With more health and medical information available than ever before, the Kelsey Research Foundation has developed the Health Information Center at Kelsey-Seybold Clinic’s Main Campus at 2727 W. Holcombe Blvd. The Center’s mission is to provide patients with up-to-date and comprehensive information about the prevention, early detection, and treatment of illness to enable them to make informed decision about their health and healthcare.

According to Tony Greisinger, Ph.D., Director of Research at the Kelsey Research Foundation, “We are trying to be responsive to what people want in healthcare. A clearinghouse of health information is becoming more and more desirable in a clinical setting. Patients who come in for appointments will often want to research further the information their doctors give to them. We provide them a convenient place to do so.”

Located in Kelsey-Seybold Clinic’s Main Campus close to the waiting rooms, the Health Information Center is a comfortable, quiet place, conducive to reading and research. There are computer terminals connected to the Internet that are programmed to assist with searching and finding Websites that have exactly the information the patient or family member is looking for. The Center also maintains an extensive collection of pamphlets, books, health videos, computer assisted learning programs, and references on community resources. Additionally, the Center houses a private reading room, a small video room with TV/VCRs for viewing videos, and a private meeting room, for patients and/or family members who may need to discuss difficult treatment or end of life issues.

While the Center is primarily used by patients and their families, it is open to the general public, and all educational materials are free of charge. “Our vision is to become the premier source of health information for people seeking medical care in the Houston area. We believe that the Health Information Center is needed to provide patients with the up-to-date and comprehensive resources they need in order to make informed decisions about their health and their medical care,” said Greisinger.

The full repercussions of the medical information revolution are yet to be seen, but millions of patients and their families, who search the Internet daily for medical information, can’t be wrong. We are beginning to understand that the future of healthcare lies not only in the strands of our DNA, but in harnessing the power of information that can help us make better, more informed choices about our healthcare decisions.

Tammie Anderson, LVN, is the Manager of the Health Information Center, and is on-hand to assist patients and the public with questions about how to find up-to-date information about treatment of illnesses, disease prevention, and healthy living at the Center. Tammie notes, “The Center provides a wide range of resources including a variety of brochures and books in both English and Spanish on health topics relevant to adults and children. Our patients who have visited the Center have been amazed at the wealth of information that’s available.”

The Health Information Center is open Monday through Friday from 9:00 a.m. to 3:00 p.m. to patients, health care providers and the public. For information about the Center, please contact Tammie Anderson, LVN, Manager at 713-442-0305

About Kelsey-Seybold

Kelsey-Seybold Clinic is Houston's premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey in Houston's renowned Texas Medical Center. More than 850 physicians and allied health professionals practice at 40 locations in the Greater Houston area. Kelsey-Seybold offers quality medical care in 65+ medical specialties. The organization operates the largest freestanding Ambulatory Surgery Center in the state of Texas and offers state-of-the-art Varian TrueBeam and Varian Edge radiation therapy technology at a nationally accredited Cancer Center. An accredited Sleep Center, comprehensive laboratory services, advanced imaging and diagnostics, 24 onsite Kelsey pharmacies and one specialty pharmacy, and MyKelseyOnline, a secure web portal, are part of its comprehensive offerings. Kelsey-Seybold partners with major insurers to offer value-based commercial health plans. KelseyCare Advantage, a Medicare Advantage plan offered to Houston-area beneficiaries and affiliated with Kelsey-Seybold Clinic, has achieved the coveted 5-out-of-5-star rating from the Centers for Medicare and Medicaid for eight consecutive years.

Kelsey-Seybold has been recognized by the National Committee for Quality Assurance (NCQA) as the nation’s first accredited Accountable Care Organization and is home to a nationally accredited Breast Diagnostic Center and Endoscopy Center.

Kelsey-Seybold Clinic achieved a Net Promoter Score (NPS) of 91. NPS is the global standard for measuring customer loyalty and satisfaction. An NPS score of 70 or higher is considered by industry experts to be "world class" and an indicator of overwhelming customer loyalty.

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