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Kelsey-Seybold Clinic Recognized for Improving Care through Comprehensive Preventive and Care Management Strategies

Texas Physician Practice Quality Improvement Award honors physician practices using technology to provide exceptional preventive health care.

Houston (October 3, 2014) – All 16 Kelsey-Seybold Clinic primary care locations were announced as recipients of the Texas Physician Practice Quality Improvement Award in recognition of their innovative and effective use of health information technology to improve patient care and promote reliable preventative health services.

The Centers for Medicare & Medicaid Services has recently prioritized the use of health information technologies in hospitals and clinics. By using improved technologies and data, caregivers can make more informed decisions that improve the quality of care delivered.

TMF Health Quality Institute, Texas Medical Association and Texas Osteopathic Medical Association first developed the award in 2012 to recognize outstanding physician practices based on four components:

  • Top performance on nationally recognized clinical outcome measures
  • Regular use of population care management methods (such as patient education, early detection and disease management)
  • Participation in data reporting quality initiatives
  • Implementation of tools and processes to promote patient engagement and improve the patient's experience

"Kelsey-Seybold Clinic  has been nationally recognized for delivering high quality care at a lower total medical cost – receiving this award is another confirmation that what we do for our patients – and how we manage their care – is working," said Spencer Berthelsen, M.D., chairman of the board and managing director of Kelsey-Seybold Clinic. "We are so honored to receive this award, recognizing our commitment to our patients and our profession."

Physician offices and clinics are critical points in the health care system where investments in care quality can have a significant impact on patients. According to the Agency for Healthcare Research and Quality, for every eight individuals who are hospitalized, 217 go to a doctor's office. As this statistic demonstrates, physician clinics have a more widespread impact on the quality of care delivered to most patients compared to that of larger hospitals.

"TMF is proud to recognize these physician practices for the work they are doing to promote quality health care," said David C. Fleeger, MD and chair of the TMF board of trustees. "Quality improvement is a time-consuming process, especially when it involves adopting new technology, and we thank these physician practices for their commitment to improving care for their patients."

The continued improvement in health care quality relies on the use of health care technologies to reevaluate clinical practices at every turn and a willingness to institute necessary changes that may seem difficult or overly complex. Health information technologies inform physicians of patterns in patient procedures and outcomes they may not have recognized through electronic health records and allow physicians to see feedback on their level of care through transparent reporting systems.

For more information on the Texas Physician Practice Quality Improvement Award and to see a full list of this year's winners, visit

About Kelsey-Seybold

Kelsey-Seybold Clinic is Houston's premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey in Houston's renowned Texas Medical Center. More than 850 physicians and allied health professionals practice at 40 locations in the Greater Houston area. Kelsey-Seybold offers quality medical care in 65+ medical specialties. The organization operates the largest freestanding Ambulatory Surgery Center in the state of Texas and offers state-of-the-art Varian TrueBeam and Varian Edge radiation therapy technology at a nationally accredited Cancer Center. An accredited Sleep Center, comprehensive laboratory services, advanced imaging and diagnostics, 24 onsite Kelsey pharmacies and one specialty pharmacy, and MyKelseyOnline, a secure web portal, are part of its comprehensive offerings. Kelsey-Seybold partners with major insurers to offer value-based commercial health plans. KelseyCare Advantage, a Medicare Advantage plan offered to Houston-area beneficiaries and affiliated with Kelsey-Seybold Clinic, has achieved the coveted 5-out-of-5-star rating from the Centers for Medicare and Medicaid for eight consecutive years.

Kelsey-Seybold has been recognized by the National Committee for Quality Assurance (NCQA) as the nation’s first accredited Accountable Care Organization and is home to a nationally accredited Breast Diagnostic Center and Endoscopy Center.

Kelsey-Seybold Clinic achieved a Net Promoter Score (NPS) of 91. NPS is the global standard for measuring customer loyalty and satisfaction. An NPS score of 70 or higher is considered by industry experts to be "world class" and an indicator of overwhelming customer loyalty.

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