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Humana signs agreement with Kelsey-Seybold Clinic to provide health care services to HMO members

Houston (July 30, 2003) – Humana announced today the signing of an agreement with Houston’s largest community-based physician group, Kelsey-Seybold Clinic, to provide health care services to individuals and families participating in Humana’s health maintenance organization (HMO) and self-funded health insurance programs.

Under the agreement, effective September 1, 2003, members of Humana’s HMO plans in addition to Humana’s preferred provider organization (PPO) plan will now have access to more than 300 Kelsey-Seybold physicians at more than 20 clinic locations throughout the Houston area. Kelsey-Seybold Clinic offers locations in Downtown Houston, near the Medical Center and in the Galleria area, as well as Humble, Kingwood, the Woodlands, Spring, Northwest Houston, Katy, Sugar Land, Missouri City, Pearland, Pasadena and Clear Lake.

We continue to fulfill our commitment to provide Humana’s members and employers in the business community with a wide choice of primary care and specialty physicians in the Houston area,” said Ken Janda, president of Humana of Houston. “By increasing physicians and clinic locations, many members will benefit from the convenience of having their personal physician close to their home or office.”

“We are thrilled to expand our relationship with Kelsey-Seybold and, more importantly, to have such respected physicians available to our HMO members.”

Humana serves 190,000 members in the Houston area. Besides its HMO, PPO and self-insured plans, the company offers consumer-driven health plans, individual health service products, and dental, short-term disability and long-term disability insurance.

“We are very pleased to welcome these individuals and families who can now access our physicians and services through their participation in Humana’s HMO and self-funded insurance plans,” says Spencer R. Berthelsen, M.D., Board Chairman of Kelsey-Seybold Clinic and a practicing internal medicine physician. “We look forward to making the Kelsey-Seybold tradition of quality and convenience available to more Humana plan participants.”

Kelsey-Seybold Clinic offers the expertise of more than 300 physicians practicing together in 39 areas of medical specialties and sub-specialties. The Clinic provides comprehensive diagnostic testing services, treatments, and its own freestanding ambulatory surgical center. Accredited by the Joint Commission on the Accreditation of Healthcare Organizations (JCAHO), Kelsey-Seybold Clinic offers specialties including family practice, internal medicine, obstetrics and gynecology, pediatrics and pediatric subspecialties, surgical specialties, urology, orthopedics, cardiology, endocrinology, pulmonology, dermatology, rheumatology, ophthalmology, optometry, otolaryngology (ear, nose and throat), audiology, and chiropractic.

About Humana

Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies, with approximately 6.6 million medical members located primarily in 18 states and Puerto Rico. Humana offers coordinated health insurance coverage and related services through traditional and Internet based plans -- to employer groups, government-sponsored plans, and individuals.

More information regarding Humana is available via the Internet at, including on-line:

  • Copies of annual reports to stockholders;
  • Copies of Securities and Exchange Commission filings;
  • Copy of most recent investor presentation;

About Kelsey-Seybold

Kelsey-Seybold Clinic is Houston's premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey in Houston's renowned Texas Medical Center. More than 850 physicians and allied health professionals practice at 40 locations in the Greater Houston area. Kelsey-Seybold offers quality medical care in 65+ medical specialties. The organization operates the largest freestanding Ambulatory Surgery Center in the state of Texas and offers state-of-the-art Varian TrueBeam and Varian Edge radiation therapy technology at a nationally accredited Cancer Center. An accredited Sleep Center, comprehensive laboratory services, advanced imaging and diagnostics, 24 onsite Kelsey pharmacies and one specialty pharmacy, and MyKelseyOnline, a secure web portal, are part of its comprehensive offerings. Kelsey-Seybold partners with major insurers to offer value-based commercial health plans. KelseyCare Advantage, a Medicare Advantage plan offered to Houston-area beneficiaries and affiliated with Kelsey-Seybold Clinic, has achieved the coveted 5-out-of-5-star rating from the Centers for Medicare and Medicaid for eight consecutive years.

Kelsey-Seybold has been recognized by the National Committee for Quality Assurance (NCQA) as the nation’s first accredited Accountable Care Organization and is home to a nationally accredited Breast Diagnostic Center and Endoscopy Center.

Kelsey-Seybold Clinic achieved a Net Promoter Score (NPS) of 91. NPS is the global standard for measuring customer loyalty and satisfaction. An NPS score of 70 or higher is considered by industry experts to be "world class" and an indicator of overwhelming customer loyalty.

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