Frequently Asked Questions
Please see the General Instructions for ASC Patients as it may answer many of your questions as you prepare for surgery
I need to reschedule my procedure. Should I call the Ambulatory Surgery Center?
If you need to cancel, please call your doctor's office or call 713-442-0000 and our contact center will connect you.
Who can I speak to regarding instructions for an upcoming procedure?
A nurse from the Surgery Center will contact you 3 days before your procedure with specific instructions to properly prepare you for your procedure.
What time should I arrive?
When the nurse calls you with your surgery instructions, you may receive your arrival time during your procedure preparation call. If your surgical time changes, a nurse will call you with your new arrival time.
Where is the Ambulatory Surgery Center located? Where do I park?
Kelsey-Seybold Clinic has three Ambulatory Surgery Centers:
Main Campus Surgery Center
2727 West Holcombe Blvd.
3rd floor, Section C.
North Houston Surgery Center
15655 Cypress Woods Medical Drive.
Memorial Villages Surgery Center
1001 Campbell Road
Free surface level parking is available at the Main Campus, North Houston and Memorial Village Surgery Centers.
At the Main Campus, free valet parking is available on the east end of the building, under the St. Luke's Urgent Care sign.
Do I need to bring anything with me on the morning of my procedure?
Please bring ID, insurance card, pharmacy card and a form of payment (credit card or checkbook) if you have not already made arrangement for both your professional fee and facility fee.
Will my insurance cover my procedure? What is my financial responsibility?
For answers to insurance coverage questions, or to discuss your financial obligation prior to your procedure, call our Business Office at 713-442-5192. Any payment arrangements/plans must be made prior to your procedure date and will require management approval. Please be aware that if your physician determines during your procedure that you need a different procedure(s), or that additional services need to be performed, this could change your financial liability. If financial obligations are not met prior to scheduled procedure, your scheduled time can be altered or the procedure may be canceled. Please note, that you will have a separate professional fee and facility fee.
The pathologist will bill separately for their services, if tissue is removed during your procedure. For questions regarding Pathology billing, please contact Brown and Associates at 713-559-6920
Can I drive home after the procedure?
No. By Texas law, a responsible adult (over the age of 18) must take you home. Failure to do so will result in cancellation of your procedure. You will not be allowed to drive yourself home or take a cab home by yourself. Uber, Lyft and other public transportation options are not allowed UNLESS you have another adult traveling with you.
Are there any food or medicine restrictions prior to surgery?
Upon scheduling your procedure, your doctor will give you food and medication restrictions. If you have any questions, please call your doctor's office or call 713-442-0000 and our contact center will connect you.
What's available to family members waiting while I'm in for my procedure?
At our Main Campus, there is an onsite Café and a Starbucks on the second floor. Waiting family members also have access to free Wi-Fi, and TVs in the waiting room. Please remember to stay on-site while the patient is in our care.
At North Houston Campus (Spring Medical and Diagnostic Center), waiting family members have access to vending machines, water, coffee, TVs in the waiting rooms, and free Wi-Fi.
At Memory Villages, waiting families have access to free Wi-Fi.
How long after my procedure will it be before I can go home?
As soon as your recovery is stable, and you have a responsible adult to drive you home, you will be discharged. You will be provided with instructions for follow-up care at home, along with contact phone numbers to call if you have any questions or concerns after discharge.