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Pediatric Primary Care​

Virtual Care Options for Pediatric Patients  

Effective March 23, 2020, Kelsey-Seybold's Pediatric department is moving to Virtual Visit options only for most patients from birth through 17 years of age. 

Many symptoms and conditions can effectively be treated through Virtual Care, including allergies, colds, flu, pink eye, digestive issues, insect bites, acne, anxiety, bladder infections, and other acute, non-emergency medical needs. Click here for a list of Virtual Care Conditions and Symptoms Treated.

IF your child has fever and any respiratory symptoms, please call the 24/7 Contact Center at 713-442-0000 for COVID-19 screening. 


While we are reducing the number of patients and staff at our clinics, there are critical in-clinic exams, screening tests, and immunizations that must be conducted during your child's first year of life. Please refer to well-child checkup recommendations below for guidance on what visits must be done at a clinic in person and what can be done virtually. 

Well-Child Check-Up Ages Video Visit Phone Visit In-Clinic Exam
0 months – 7 days
7-14 daysXX

✓ (vital screening tests) 

2 monthsXX

  (critical immunizations and well-child exam)

4 monthsXX

✓ (critical immunizations and well-child exam)

6 monthsXX

✓ (critical immunizations and well-child exam)

9 months
12 monthsXX

 (critical immunizations and well-child exam)

13 months and older Physicals or Well-Care Check-ups
POSTPONE any Physicals or Well-Care Check-ups at this time.

Video Visits

Patients from birth to 17 years of age can have a Video Visit for 50+ conditions with Kelsey-Seybold pediatrician. 

  • Hours: Monday – Friday, 8 a.m. to 5 p.m.
  • After-Hours Care: Saturday, 9 a.m. to 2 p.m. 
  • Cost: Your cost-share for a Video Visit is based on your specific benefit plan.  
  • Who can do a Video Visit?: Any new or current Kelsey-Seybold Clinic patient. You'll need to enroll in MyKelseyOnline; for assistance please call 24/7 Contact Center at 713-442-0000.
  • How to schedule a video visit [PDF]

Telephonic Visits

Telephonic visits are available to any patient from birth to 17 years of age who cannot conduct other virtual care visits. These visits must be scheduled in advance either using MyKelseyOnline or through our 24/7 Contact Center at 713-442-0000.

  • Hours: Monday – Friday: 8 a.m. to 5 p.m. 
  • After-Hours Care: Saturday 9 a.m. to 2 p.m. 
  • Cost: We will file the visit with your insurance carrier. Any remaining balance will be billed to the patient. 
  • Who can do a telephonic visit?: Any current Kelsey-Seybold Clinic patient.


KelseyCare health plan members 3 to 17 years old can conduct an E-visit with a Kelsey-Seybold Pediatrician for 20 acute medical conditions.  

  • Hours: Monday – Friday: 8 a.m. to 5 p.m.; Saturday and Sunday, 10 a.m. to 4 p.m.
  • CostIf you are not in a Kelsey health plan there is a $25 charge at the time of service. We will file with your claim with your insurance provider, patient is responsible for any remaining balance after your insurance plan processes the claim.
  • Who can do an E-visit for NON-COVID-19 symptoms?: KelseyCare Aetna, KelseyCare Powered by Cigna, KelseyCare Advantage health plan members. 

Stay Connected! 

Don't forget, if you have questions you can message your child's pediatrician with any questions through your MyKelseyOnline account or using the MyKelsey/MyChart App.  You can also call our 24/7 Contact Center for care support or to speak with a registered nurse at any time about your child's symptoms. 

​​​​​​​​​​Virtual Health

For the safety and protection of our patients and healthcare provider team, we are asking all patients to conduct a virtual visit prior to any in-clinic exam being scheduled at this time

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