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​Adult Primary Care

If you’re 18 years and older you can get a Virtual Health Video or Phone Visit for a wide variety of medical conditions. Many symptoms and conditions can effectively be treated through Virtual Care, including allergies, sinus infections, pink eye, joint and back pain, cold and flu symptoms, digestive issues, strains and sprains, diabetes care, care for chronic conditions, anxiety, and other acute, non-emergency medical needs. Click here for a list of Virtual Care Conditions and Symptoms Treated

Video Visits

Adults 18 years and older can have a video visit for 50+ conditions with Kelsey-Seybold Primary Care providers. 

  • Hours: Monday – Friday 8 a.m. to 5 p.m.
  • After Hours acute/on-demand care: 6 p.m. to 9 p.m.; Sat. and Sun. 10 a.m. to 4 p.m. 
  • Cost: Your cost share for a Video Visit is based on your specific benefit plan. 
  • Who can do a Video Visit: Any new or current Kelsey-Seybold Clinic patient. You'll need to enroll in MyKelseyOnline, for assistance please call 24/7 Contact Center at 713-442-0000.
  • How to start a video visit [PDF]

Telephonic Visits

Telephonic visits are available to patients who cannot conduct other virtual care visits.  These visits must be scheduled in advance either using MyKelseyOnline or through our 24/7 Contact Center at 713-442-0000

  • Hours: Monday – Friday: 8 a.m. – 5 p.m. 
  • Cost: We will file the visit with your insurance carrier. Any remaining balance will be billed to patient. 
  • Who can do a Telephonic Visit: Any new or current Kelsey-Seybold Clinic patient.


KelseyCare and KelseyCare Advantage health plan members 18 years and older can conduct an E-visit with a provider for 20 acute medical conditions.  

  • Hours: 7 days a week, 8 a.m. to 9 p.m. 
  • Cost:  If you are not in a Kelsey health plan there is a $25 charge at the time of service. We will file with your claim with your insurance provider, patient is responsible for any remaining balance after your insurance plan processes the claim.
  • Who can do an E-visit for non-COVID-19 symptoms: KelseyCare Aetna, KelseyCare Powered by Cigna, KelseyCare Advantage health plan members. 

​​​​​​​​​​Virtual Health

For the safety and protection of our patients and healthcare provider team, we are asking all patients to conduct a virtual visit prior to any in-clinic exam being scheduled at this time

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