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For Second Year in a Row, KelseyCare Advantage Awarded 5 Stars by the Centers for Medicare & Medicaid Services (CMS)

KelseyCare Advantage is the only Medicare Advantage plan in Texas to be awarded 5-out-of-5 stars, the highest possible rating for service and quality by CMS

Houston (October 23, 2017) – On October 11, 2017, the Centers for Medicare and Medicaid Services (CMS) announced that KelseyCare Advantage, a Medicare Advantage plan offered to Houston-area Medicare beneficiaries, earned five out of five stars in an annual assessment of all Medicare Advantage plans for the second year in a row. This 5-out-of-5 star rating applies to the 2018 plan year which begins on Jan. 1. Achieving five stars is challenging and is the highest overall rating for quality and service.

KelseyCare Advantage is the only 5-star rated Medicare Advantage plan in Texas for the 2018 plan year. No other Medicare Advantage plan achieved an overall 5-star rating.

“KelseyCare Advantage has repeatedly earned the highest rating for quality and service from CMS, but to achieve a 5-star rating two years in a row is rather remarkable,” said Marnie Matheny, president of KelseyCare Advantage. “A 5-star rating demonstrates our commitment to quality, value and customer service. Everyone from our call-center employees to our medical staff works daily to strive for excellence, and it has paid off. From the inception of our plan in 2008, our patients have received high-quality care that is value-driven and focused on the individual – our 5-star rating from CMS proves that.”

Each year, Medicare uses information from member satisfaction surveys, clinical data, and healthcare providers to give overall performance ratings to Medicare health and prescription drug plans. These ratings help Medicare beneficiaries choose a plan based on quality and performance. A plan can earn from one to five stars. A 5-star rating is considered excellent. The 2018 overall plan rating is based on over 40 healthcare and service quality measures including: detecting illness and keeping members healthy, managing chronic conditions, member satisfaction and customer service.

“When we developed the strategy and plan that would later become KelseyCare Advantage 10 years ago, we knew we had the people, the tools and the desire to create a Medicare Advantage plan that could help improve health outcomes for our patients,” said Donnie Aga, M.D., Medical Director for KelseyCare Advantage. “We have found that by engaging patients, working with them to manage chronic conditions, offering healthcare innovations like telemedicine and eliminating barriers to care, we are better able to serve our Medicare Advantage patients."

KelseyCare Advantage has held a contract with Medicare since 2008, and currently serves more than 30,000 Texans in the counties of Fort Bend, Harris, Montgomery and portions of Galveston. The plan is affiliated with Kelsey-Seybold Clinic, a group of doctors based in Houston that have been serving Houston-area families for more than 65 years. KelseyCare Advantage plans provide all Medicare Part A and B coverage, and some plans include Part D prescription drug coverage, to Houston-area Medicare beneficiaries who want more coverage than traditional Medicare provides.

Medicare-eligible residents in these areas can enroll in a KelseyCare Advantage plan during the Medicare enrollment period between Oct. 15, 2017 and Dec. 7, 2017, with a start date of Jan. 1, 2018. In addition to receiving high-quality care and service, 5-star excellence means that Medicare beneficiaries may enroll in a 5-star plan between Dec. 8, 2017 and Nov. 30, 2018, without having to wait until the next annual enrollment period.

Medicare evaluates plans based on a 5-star rating system. Star ratings are calculated each year and may change from one year to the next. To learn more about KelseyCare Advantage, or about the Medicare Star Quality Ratings, visit: or, or call 1-800-MEDICARE (1-800-633-4227).

About Kelsey-Seybold

Kelsey-Seybold Clinic is Houston's premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey in Houston's renowned Texas Medical Center. More than 850 physicians and allied health professionals practice at 40 locations in the Greater Houston area. Kelsey-Seybold offers quality medical care in 65+ medical specialties. The organization operates the largest freestanding Ambulatory Surgery Center in the state of Texas and offers state-of-the-art Varian TrueBeam and Varian Edge radiation therapy technology at a nationally accredited Cancer Center. An accredited Sleep Center, comprehensive laboratory services, advanced imaging and diagnostics, 24 onsite Kelsey pharmacies and one specialty pharmacy, and MyKelseyOnline, a secure web portal, are part of its comprehensive offerings. Kelsey-Seybold partners with major insurers to offer value-based commercial health plans. KelseyCare Advantage, a Medicare Advantage plan offered to Houston-area beneficiaries and affiliated with Kelsey-Seybold Clinic, has achieved the coveted 5-out-of-5-star rating from the Centers for Medicare and Medicaid for eight consecutive years.

Kelsey-Seybold has been recognized by the National Committee for Quality Assurance (NCQA) as the nation’s first accredited Accountable Care Organization and is home to a nationally accredited Breast Diagnostic Center and Endoscopy Center.

Kelsey-Seybold Clinic achieved a Net Promoter Score (NPS) of 91. NPS is the global standard for measuring customer loyalty and satisfaction. An NPS score of 70 or higher is considered by industry experts to be "world class" and an indicator of overwhelming customer loyalty.

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