If you are experiencing a life- or limb-threatening emergency, call 911 or seek care immediately at an emergency center. If you are experiencing a situation which is not life- or limb-threatening after hours, we recommend that you call our After Hours Nurse Team at 713-442-0000. Our After-Hours Nurses can access your secure electronic medical record and page your physician if necessary. You can call our Kelsey-Seybold After-Hours Nurse Hotline at any time after normal business hours to ask questions or discuss concerns regarding symptoms or illnesses you or a family member may be experiencing.

The KelseyCare Plan in the Limited Network provides access to world-class partner hospitals, including select Houston Methodist and Memorial Hermann facilities, Texas Children's Hospital, and many others.

Click the link below to transfer to the City of Houston HR Benefits website for Cigna Urgent Care facilities. 

To make your healthcare experience with KelseyCare Plan in the Limited Network as hassle-free as possible, we offer a complimentary concierge service that is available exclusively to our members.

Call the KelseyCare Concierge at 713-442-0006, 8 a.m. – 5 p.m., Monday through Friday. Here are just some of the services provided by your KelseyCare Concierge:

• Personalized assistance in scheduling appointments and selecting physicians.
• Assistance in finding nearby clinic locations.
• Expert guidance regarding specific services available at each clinic location.
• esolution of complex billing and eligibility issues.
• Expert help resolving your questions and concerns regarding your plan. Call 713-442-8977 for more information.

Kelsey-Seybold Clinic provides comprehensive primary care and specialty care. You have access to more than 650 physicians with expertise in more than 65 medical specialties. You may see any Kelsey-Seybold physician or specialist at any Kelsey-Seybold location — no referral required. Kelsey-Seybold offers board-certified specialists trained in Family Medicine, Internal Medicine, and medical specialties, including Cardiology, Obstetrics and Gynecology (OB/GYN), Ear, Nose, and Throat (ENT), Endocrinology, Gastroenterology, Urology, Orthopedics and Sports Medicine, Dermatology, Rheumatology, Allergy and Immunology, Pediatrics, General Surgery, Reconstructive Breast Surgery, and many others.

• 24/7 Access to Care — Choose the Kelsey-Seybold physician you want to see at any of our 40 multispecialty care centers and make an appointment with no referral required. Call our 24/7 Contact Center at 713-442-0427 for appointment scheduling. Speak to an expert Kelsey-Seybold After-Hours nurse whenever you have a concern after hours by calling the After-Hours Nurse Hotline at 713-442-0427. Make appointments for sick care at four locations on Saturdays: Our Tanglewood Clinic near the Galleria, Fort Bend Campus (Fort Bend Medical and Diagnostic Center), Clear Lake Clinic (Bay Area Campus) in Webster, and North Houston Campus. Call 713-442-0427 after 5 p.m. on Friday to schedule.
• Access to 7,200+ Medical Specialists and Premier Hospitals — These include St. Luke’s Health — Texas Medical Center - Sugar Land and The Woodlands; The Texas Heart Institute; The Woman’s Hospital of Texas; Texas Children’s Hospital; Houston Methodist — Sugar Land and Willowbrook; and HCA Houston Healthcare Clear Lake.
• One-Stop Care — Access to state-of-the-art care centers located throughout the Greater Houston area. At many of our locations, you can see your doctor, have lab work or an X-ray in the same building, and pick up a prescription before you go home. We offer advanced imaging (MRI, CT, PET, digital mammography, bone densitometry) and outpatient surgery on a scheduled basis.
• Secure Online Access to Your Physician — Join MyKelseyOnline to securely view your lab results and email your physician’s office with questions and follow-ups.
• Our Reputation for Excellence — Kelsey-Seybold Clinic is consistently recognized for excellence, with the most physicians in Houston recognized by the National Committee for Quality Assurance (NCQA) for excellence in diabetes care and heart and stroke care. Kelsey-Seybold has also been recognized by the NCQA as the nation’s first accredited Accountable Care Organization (ACO).
• Coordinated Care — Ever wish your physicians talked to each other? Kelsey-Seybold physicians are experts on coordination and collaboration. We know that coordinated care is the key to superior care. Your secure medical information is always available to your Kelsey-Seybold physicians through our state-of-the-art electronic medical record (EMR).
• KelseyCare Concierge — Provides personalized assistance in scheduling appointments and selecting physicians. Call the KelseyCare Concierge at 713-442-0006, 8 a.m. to 5 p.m., Monday through Friday.

Click the link below to transfer to the City of Houston HR Benefits website for information regarding your pharmacy plan.

COH Medical (houstontx.gov)

Call our 24/7 Contact Center at (713) 442-0000 or schedule online with AppointmentsNOW or MyKelseyOnline.com, your secure online connection to your Kelsey-Seybold physicians.

To schedule a pediatric appointment, call (713) 442-KIDS or schedule online with AppointmentsNOW or MyKelseyOnline.com.

For assistance in finding doctors and scheduling appointments, call your KelseyCare Concierge at (713) 442-0006, 8 a.m. to 5 p.m., Monday through Friday.

It’s important to get the care you need when you need it. Kelsey-Seybold offers resources to help guide you to the right care for you and your family. Our Kelsey-Seybold after-hours services include:

• The reassurance of our After-Hours Nurse Hotline at 713-442-0427. Call our After-Hours Nurses after regular office hours on weeknights, weekends, and holidays. A Kelsey-Seybold After-Hours Nurse will answer your questions, page your physician if necessary, and schedule needed appointments.
• If a situation seems life threatening, take immediate action and call 911.
• Convenient Video Visits with Kelsey-Seybold providers. Video Visits are available until 9 p.m. weekdays, and until 4 p.m. weekends and holidays.
• Saturday Sick-Care Appointments for children and adults. Available from 9 a.m. to 2 p.m. at Kelsey-Seybold’s Clear Lake Clinic (Bay Area Campus) in Webster; Tanglewood Clinic near the Galleria, North Houston Campus in the FM 1960 area, and Fort Bend Campus (Fort Bend Medical and Diagnostic Center) in Sugar Land. Call our 24-hour Contact Center at 713-442-0427 after 5 p.m. on Friday or Saturday morning to schedule a Saturday appointment.

You do not need a referral to see a Kelsey-Seybold specialist, including more than 850 doctors in more than 65 medical specialties.