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For Members

KelseyCare Concierge

With the KelseyCare Plan in the Limited Network, you get personal service and a VIP experience.

To make your healthcare experience as seamless and hassle-free as possible, we offer a special, complimentary Concierge service exclusively for KelseyCare Plan in the Limited Network members.

Call your KelseyCare Concierge, Monday-Friday, 8 a.m. to 5 p.m., at 713-442-0006. Email your KelseyCare concierge anytime at

Your KelseyCare Concierge can help you find information and tools designed to make it easier to use your benefits. You can also call the Member Services number on your ID card for personalized service.

Our courteous and knowledgeable representatives are ready to assist you by facilitating and coordinating the Kelsey-Seybold Clinic experience. They can assist you with:

  • Appointments
  • Billing and eligibility questions
  • Expert help and problem resolution
  • Physician selection

We make scheduling easy for you

You can schedule appointments through our secure patient portal, MyKelseyOnline, or call our 24/7 Contact Center at 713-442-0427. Virtual Visit options are also available to all new and current patients.