Skip to main content

Kelsey-Seybold Greater Houston Plan

Important Phone Numbers

Back to Frequently Asked Questions​​

 

​Contact

​Services

​Services

Kelsey-Seybold Concierge (answered by Kelsey-Seybold)​Personalized assistance in scheduling appointments and selecting physicians.713-442-7455 or 1-844-729-1219
Email: shellquestions@kelsey-seybold.com
Kelsey-Seybold Greater Houston Plan Member Services (answered by Cigna)​Benefit and Claim questions, Guest Privileges, Behavioral health (mental health/substance abuse) benefits.1-855-279-1509
​After-Hours Nurse Hotline at Kelsey-Seybold​Speak with Kelsey-Seybold nurses about medical issues after hours.713-442-0000 or toll free 1-800-231-6421
​Appointment Scheduling 24/7 at Kelsey-Seybold​Schedule appointments.​​713-442-0000 or toll free 1-800-231-6421             
​"MyKelseyOnline" Help Desk​Help with setting up or using your online account.713-442-6565
​Shell Benefits Hotline​Questions about eligibility, enrollment, and plan premiums.1-800-30-SHELL (1-800-307-4355)
​CVS/Caremark Customer Care​Questions about prescription copays, formulary (drugs covered), network pharmacies, requests for Prescription Drug Plan ID Card.1-866-221-4207

 

Need Help?

Contact us using our short form and one of our representatives will be in touch within one business day. Contact us

Contact us

Contact Us

Call us if you have questions or need assistance or information: Call 713-442-SHLL (7455) and select option 2.

713-442-7455​
​​​ ​