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Important Phone Numbers
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Contact | Services | Services |
| Kelsey-Seybold Concierge (answered by Kelsey-Seybold) | Personalized assistance in scheduling appointments and selecting physicians. | 713-442-7455 or 1-844-729-1219
Email: shellquestions@kelsey-seybold.com |
| Kelsey-Seybold Greater Houston Plan Member Services (answered by Cigna) | Benefit and Claim questions, Guest Privileges, Behavioral health (mental health/substance abuse) benefits. | 1-855-279-1509 |
| After-Hours Nurse Hotline at Kelsey-Seybold | Speak with Kelsey-Seybold nurses about medical issues after hours. | 713-442-0000 or toll free 1-800-231-6421 |
| Appointment Scheduling 24/7 at Kelsey-Seybold | Schedule appointments. | 713-442-0000 or toll free 1-800-231-6421 |
| "MyKelseyOnline" Help Desk | Help with setting up or using your online account. | 713-442-6565 |
| Shell Benefits Hotline | Questions about eligibility, enrollment, and plan premiums. | 1-800-30-SHELL (1-800-307-4355) |
| CVS/Caremark Customer Care | Questions about prescription copays, formulary (drugs covered), network pharmacies, requests for Prescription Drug Plan ID Card. | 1-866-221-4207 |
