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Kelsey-Seybold Greater Houston Plan

Important Phone Numbers

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Kelsey-Seybold Concierge (answered by Kelsey-Seybold)​Personalized assistance in scheduling appointments and selecting physicians.713-442-7455 or 1-844-729-1219
Kelsey-Seybold Greater Houston Plan Member Services (answered by Cigna)​Benefit and Claim questions, Guest Privileges, Behavioral health (mental health/substance abuse) benefits.1-855-279-1509
​After-Hours Nurse Hotline at Kelsey-Seybold​Speak with Kelsey-Seybold nurses about medical issues after hours.713-442-0000 or toll free 1-800-231-6421
​Appointment Scheduling 24/7 at Kelsey-Seybold​Schedule appointments.​​713-442-0000 or toll free 1-800-231-6421             
​"MyKelseyOnline" Help Desk​Help with setting up or using your online account.713-442-6565
​Shell Benefits Hotline​Questions about eligibility, enrollment, and plan premiums.1-800-30-SHELL (1-800-307-4355)
​CVS/Caremark Customer Care​Questions about prescription copays, formulary (drugs covered), network pharmacies, requests for Prescription Drug Plan ID Card.1-866-221-4207


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Call us if you have questions or need assistance or information: Call 713-442-SHLL (7455) and select option 2.

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