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Be Well @ Shell Kelsey-Seybold Health Plan

​After-Hou​rs Services, Urgent Care, Hospital Care, and Emergency Care

Back to Frequently Asked Question​s​

8. What do I do in case of a medical emergency when I am in the Kelsey-Seybold Greater Houston Plan?

Please seek care at the closest emergency room if you are experiencing a serious medical emergency that requires immediate attention. You must contact your Kelsey-Seybold physician within 48 hours. You can reach your Kelsey-Seybold doctor’s office or the Kelsey-Seybold doctor on call, 24/7, by calling 713-442-0000. You can also speak to Kelsey-Seybold registered nurses after 5 p.m. and on weekends and holidays when you call our After-Hours Nurse Hotline at 713-442-0000. Our nurses have access to your confidential medical record and can page your doctor when needed.

9. What options does the Kelsey-Seybold Greater Houston Plan offer me when I need care after regular business hours?

Through the Kelsey-Seybold Greater Houston Plan, you have many options for after-hours care. Your resources include:

  • The Kelsey-Seybold After-Hours Nurse Hotline at 713-442-0000, available after 5 p.m. weekdays and on weekends and holidays. A Kelsey-Seybold registered nurse will advise and assist you, page your physician when needed and even schedule appointments for you. Kelsey-Seybold After-Hours nurses have access to your confidential medical record. A consultation with a Kelsey-Seybold After-Hours Nurse is FREE.
  • See a Kelsey-Seybold Doctor on Saturdays When You Are Ill. Appointments for both children and adults are available from 9 a.m. to 2 p.m. at four regional Kelsey-Seybold locations: Clear Lake Clinic in the Bay Area, Tanglewood Clinic near the Galleria, Spring Medical and Diagnostic Center in the Spring/FM 1960 area, and Fort Bend Medical and Diagnostic Center in Sugar Land. Call Kelsey-Seybold's 24-hour Contact Center at 713-442-0000 after 5 p.m. on Friday or on Saturday morning for a Saturday appointment. Your plan copay for an appointment with a Kelsey-Seybold Primary Care Physician on Saturday is $25.
  • If you or a family member have an immediate care need after 5 p.m., contact the Kelsey-Seybold After-Hours Nurse Hotline at 713-442-0000 for quality medical advice at no charge. Your Kelsey-Seybold After-Hours Nurse can access your confidential medical record and page physicians. Through Cigna, you also have access to participating Urgent Care Centers throughout Greater Houston. Call the Customer Service Line at 1-855-279-1509 to find a facility near you. Urgent Care Centers treat conditions that need immediate attention, but are not life-threatening, like broken bones, fractures, cuts, lacerations, sprains/strains, fevers, and minor infections. Your copay for an Urgent Care visit is $50. 
  • Go to the nearest emergency room (ER) when you believe you or a family member may be experiencing a life-or-limb threatening medical situation. Emergency care services include medical, psychiatric, surgical, hospital and related healthcare services and testing, such as ambulance service, which are required to treat a sudden, unexpected onset of a bodily injury or serious sickness. Examples of emergency situations include uncontrolled bleeding, seizures or loss of consciousness, shortness of breath, chest pains or severe squeezing sensations in the chest, suspected overdose of medication or poisoning,​ and sudden paralysis or slurred speech. Your plan copay for an Emergency Room visit is $200.

10. What happens when I need to go to the hospital?

The Kelsey-Seybold Greater Houston Plan and Kelsey-Seybold physicians partner with top hospitals in the Texas Medical Center and surrounding communities. A partial list of the hospitals preferred by Kelsey-Seybold physicians includes:

  • CHI St. Luke’s Health – Baylor St. Luke’s Medical Center, Texas Medical Center, Sugar Land Hospital and The Woodlands
  • Texas Children’s Hospital – Texas Medical Center and West Campus
  • Houston Methodist – Sugar Land and Willowbrook
  • HCA Clear Lake Regional Medical Center
  • HCA The Woman’s Hospital of Texas
  • Memorial Hermann – Memorial City

11. Are emergencies covered outside of Houston if I am traveling?

Yes, emergencies are covered worldwide. If you become ill while you are traveling outside of the area, please seek care at a participating Urgent Care Center or, in the case of a serious life-or-limb threatening emergency, seek care at the nearest Emergency Room. Contact Cigna directly through the Customer Service Line at 1-855-279-1509 for more information about participating Urgent Care Centers outside of the Greater Houston area. After receiving care, you must notify your Kelsey-Seybold doctor as soon as possible. Please note that in the Kelsey-Seybold Greater Houston Plan, when you are traveling out of the area, appointments with a doctor in the doctor’s office are not covered without prior authorization from Kelsey-Seybold.

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Call us if you have questions or need assistance or information: Call 713-442-SHLL (7455) and select option 2.

713-442-7455​
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