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Kelsey-Seybold Greater Houston Plan

​Living or Travelin​g Out of the Area

Back to Fr​equently Asked Questions​

14. I have a college student attending school outside of the Houston area. Will my child be covered under the l Kelsey-Seybold Greater Houston Plan?

Under the Kelsey-Seybold Greater Houston Plan, you have access to the Cigna Guest Privileges Program. This program provides coverage for dependents, including college students, who reside in an area where the Guest Privileges Program is offered. Cigna’s Guest Privileges Program offers benefits for routine care, as well as urgent and emergent treatment needs. Contact Cigna directly through the Be Well @ Shell Kelsey-Seybold Health Plan Member Services line at 1-855-279-1509 for more information. If the Cigna Guest Privileges Program is not available in the area where your dependent resides, he/she will have access to only emergency and urgent care benefits under the plan. All non-urgent/routine care must be delivered/coordinated through a Kelsey-Seybold physician. 

15. My child resides with his/her other parent outside of the Houston area. Will my child be covered under the Kelsey-Seybold Greater Houston Plan?

Under the Kelsey-Seybold Greater Houston Plan, you have access to the Cigna Guest Privileges Program. This program provides coverage for dependents who reside in an area where the Guest Privileges Program is offered. Cigna’s Guest Privileges Program offers benefits for routine care, as well as urgent and emergent treatment needs. Contact Cigna directly through the Customer Service Line at 1-855-279-1509 for more information. If the Cigna Guest Privileges Program is not available in the area where your dependent resides, he/she will have access to only emergency and urgent care benefits under the plan. All non-urgent/routine care must be delivered/coordinated through a Kelsey-Seybold physician.

16. If I am traveling outside of Houston and become ill or suffer an accidental injury, what should I do if I am enrolled in the Kelsey-Seybold Greater Houston Plan?

Depending on the severity of your situation, you should: (1) contact your Kelsey-Seybold physician during normal business hours, or (2) contact the Kelsey-Seybold After-Hours Nurse Hotline, available toll free at 1-800-231-6421, or (3) seek care from one of the participating Urgent Care Centers available across the country, or (4) go to the nearest emergency room for serious and immediate medical treatment needs. Kelsey-Seybold’s After-Hours registered nurses have access to your Kelsey-Seybold electronic medical record and can counsel you on appropriate care and next steps. The nurse can page your physician and have medications called into a local pharmacy, as necessary, to treat your condition.

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