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Kelsey-Seybold Greater Houston Plan

​​Important Contact Information​

Back to Frequently A​sked Questions​

7. I have selected the Kelsey-Seybold Greater Houston Plan. Who should I contact when I have questions?

You should call your Kelsey-Seybold Concierge at 713-442-7455 (SHLL) or toll free 1-844-729-1219 for questions about appointment scheduling, participating physicians, clinic locations, and services. Contact the Customer Service Line at 1-855-279-1509 for questions about benefits, claims, Transition of Care, the Cigna Guest Privileges program (for family members residing temporarily in another network location), or for mental health/substance abuse care needs. Questions about eligibility, enrollment,​ or premium contributions should be directed to the Shell Benefits Service Center at 1-800-30-SHELL (1-800-307-4355).

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Contact us using our short form and one of our representatives will be in touch within one business day. Contact us

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Contact Us

Call us if you have questions or need assistance or information: Call 713-442-SHLL (7455) and select option 2.

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