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Be Well @ Shell Kelsey-Seybold Health Plan

​​Care Away from Home

Through the Be Well @ Shell Kelsey-Seybold Health Plan, you have many options when you are traveling or residing temporarily outside of the area.

When You’re Traveling Out of The Area

You have several resources, including:

Our After-Hours Registered Nurses have access to your electronic medical record, can counsel you,​ and page the doctor whenever needed. (If you’re experiencing a life-threatening emergency, seek care at the nearest emergency care facility.)

When You or Covered Family Members Are Temporarily Residing Outside of the Area

You can always access in-network Urgent Care Centers or Emergency Care when you (or a family member) are temporarily residing outside of the area. And, there’s another option. The Be Well @ Shell Kelsey-Seybold Health Plan offers you access to the “Cigna Guest Privileges Program.” In this program, you enroll to receive your routine doctor’s office care through a participating network outside of the Greater Houston area. Call the Be Well @ Shell Customer Service Line at Cigna to find out more (1-855-279-1509). When you return to the Houston area, you will call the Customer Service Line to disenroll and return to your Kelsey-Seybold doctors for care.

Learn more about the Cigna Guest Privileges Program

Need Help?

Contact us using our short form and one of our representatives will be in touch within one business day. Contact us

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Contact Us

Call us if you have questions or need assistance or information: Call 713-442-SHLL (7455) and select option 2.

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