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Kelsey-Seybold Greater Houston Plan

​​Appointments​, Doctors, and Locations

Back to Fr​equently Asked Questions​

17. How can I make an appointment?

Call Kelsey-Seybold Appointment Scheduling at 713-442-0000, 24 hours a day, seven days a week. You can also request and schedule appointments online through two options:  (1) via MyKelseyOnli​​, your secure online connection to your Kelsey-Seybold doctors (login and password required), and (2) via  AppointmentsNOW, where you can select  Family Medicine, Internal Medicine, or Pediatrics and see doctors and available appointments (no login or password required). To schedule online with AppointmentsNOW, go to

18. How do I go abo​ut choosing a primary care physician?  Is there help available to me in making a choice?

 Your primary care physician is your personal physician who knows your medical history and can act as your expert navigator through the healthcare system. Your Kelsey-Seybold physician will prompt you to get needed preventive care and, when illness occurs, will engage specialists, care managers, and other experts to manage the situation as needed. You are not required to designate a Kelsey-Seybold physician as your primary care physician to participate in the Be Well @ Shell Kelsey-Seybold Health Plan.

If you do decide to choose a personal primary care physician, Kelsey-Seybold can assist you. Call your Be Well @ Shell Kelsey-Seybold Concierge at 713-442-7455 or toll-free at 1-844-729-1219. You can also view biographies and search for physicians here.

19. Is there a Kelsey-Seybold Clinic location near me?   

Kelsey-Seybold Clinic offers 19 locations throughout the Greater Houston area. For personalized assistance in finding a location close to you, call the Be Well @ Shell Kelsey-Seybold Concierge at 713-442-7455 or toll-free at 1-844-729-1219. For detailed information, including physician biographies, videos, and driving instructions to a Kelsey-Seybold locations, click here. Please note that Be Well @ Shell Kelsey-Seybold Health Plan participants can get care at any Kelsey-Seybold location and schedule appointments with any Kelsey-Seybold physician – no restrictions and no referrals needed to see a Kelsey-Seybold specialist.

20. Does the Be Well @ Shell Kelsey-Seybold Health ​Plan offer all the specialists I need?

The Be Well @ Shell Kelsey-Seybold Health Plan includes 400+ Kelsey-Seybold primary care and specialist physicians, as well as over 4,000 Kelsey-Seybold “affiliate specialists.” Affiliate specialists are selected by Kelsey-Seybold for their medical expertise and ability to deliver high-quality care. A major advantage of the Be Well @ Shell Kelsey-Seybold Health Plan is the coordinated care you receive from your Kelsey-Seybold physicians as they guide your treatment and organize specialists and resources specific to your needs. Kelsey-Seybold  affiliate specialists – like Kelsey-Seybold staff physicians  – are among Houston’s top doctors and include physicians from Texas Heart Institute, Baylor College of Medicine, Texas Children’s Hospital, UT Health,​ and leading private practitioners. Referrals are required to visit one of these affiliate specialists.

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Call us if you have questions or need assistance or information: Call 713-442-SHLL (7455) and select option 2.

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