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MEDIA CONTACT(S):
Rachelle Khalaf
Senior Manager, Media Relations
MEDIA: 713-442-4919
10/28/2021
PRESS RELEASE
For Immediate Release

Kelsey-Seybold Clinic Opens Second Contact Center in College Station

Poised for significant growth over next five years, Kelsey-Seybold expands administrative facilities to support increased demand for patient care. 

HOUSTON (Oct. 28, 2021) – This week, Kelsey-Seybold Clinic opened a 25,000-square-foot Contact Center in College Station. The new Contact Center is a ground-up building initiative with sufficient surrounding property to accommodate future expansion.  

"We are so excited to officially be a part of the vibrant and growing business community here in College Station. We've been working toward this opening for a long time and I'm so happy for our new Contact Center to be open, filling a critical need for our group," said Sabine Harrison, Director, Contact Center at Kelsey-Seybold Clinic. "This new Contact Center enables us to provide continuous service, even in times of inclement weather."

"The City of College Station is pleased to be able to witness the opening of Kelsey-Seybold's contact center in our community. The vision of Kelsey-Seybold, particularly as it relates to providing a reliable communication link for citizens in need of expert health care in the COVID-19 influenced world we now live in, accentuates our city's effort to maintain and improve the high quality of life enjoyed by residents and visitors," said Mayor Karl Mooney, City of College Station. "The contact center's opening initiates the creation of what I have no doubt will be a long-term relationship with Kelsey-Seybold and its employees who will call College Station their home."

The new Contact Center is located at 1150 Copperfield Parkway, accommodating more than 200 workstations as well as space for training, conference areas, and break areas. By Q4 2022, this facility will operate 24/7, with a potential for more than 600 full-time employees.

"College Station is a desirable place to live and work. We determined early on that this community could support our employment needs, while also offering stable employment, excellent benefits for those who qualify, and opportunities for professional and personal growth in the growing healthcare industry," said Craig Vollmers, Vice President, Human Resources at Kelsey-Seybold Clinic. "We encourage anyone interested in a position to apply online at Kelsey-seybold.com/careers."

In addition to Contact Center employees, some space has been allocated for Facilities Management, Information Technology, and Human Resources.

"We have seen first-hand the outstanding efforts by Kelsey-Seybold to both build their new facility and build their team with the Brazos Valley's skilled and educated residents," said Matt Prochaska, President and C.E.O., Brazos Valley Economic Development Corporation. "We join in celebrating the opening of the new center and reaffirm our commitment to helping Kelsey-Seybold succeed and grow."

The new Kelsey-Seybold Clinic Contact Center in College Station was designed by architects at Powers Brown Architecture. Gamma Construction was the general contractor. 

About Kelsey-Seybold

Kelsey-Seybold Clinic is Houston's premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey in Houston's renowned Texas Medical Center. More than 500 physicians and allied health professionals practice at 28 locations in the Greater Houston area. Kelsey-Seybold offers quality medical care in 55 medical specialties. The organization operates the largest freestanding Ambulatory Surgery Center in the state of Texas and offers state-of-the-art Varian TrueBeam and Varian Edge radiation therapy technology at a nationally accredited Cancer Center. An accredited Sleep Center, comprehensive laboratory services, advanced imaging and diagnostics, 18 onsite Kelsey pharmacies, and MyKelseyOnline, a secure web portal, are part of its comprehensive offerings. Kelsey-Seybold partners with major insurers to offer value-based commercial health plans. KelseyCare Advantage, a Medicare Advantage plan offered to Houston-area beneficiaries and affiliated with Kelsey-Seybold Clinic, has achieved the coveted 5-out-of-5-star rating from the Centers for Medicare and Medicaid for five consecutive years.

Kelsey-Seybold has been recognized by the National Committee for Quality Assurance (NCQA) as the nation’s first accredited Accountable Care Organization and a Level 3 (highest) Patient-Centered Medical Home. Kelsey-Seybold has many physicians in the Greater Houston area certified for excellence in diabetes and heart and stroke care by the NCQA. In addition to these recognitions, Kelsey-Seybold is home to a nationally accredited Breast Diagnostic Center, and Endoscopy Center.