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How To Schedule Video Visits

To schedule a Video Visit from your Smartphone or tablet using the MyKelsey app: (Note: This is the preffered method for Video Visits.)

  1. Log into your MyKelsey app.
  2. Select the Appointments option and then select the green bar at the bottom: "Schedule an Appointment".
  3. The next screen will have options for Appointment type: Select "I need a Video Visit – Primary Care" or "I need a Video Visit – Specialty"
  4. Select your Video Visit preference: Mon. – Fri.: 8 a.m. to 9 p.m.; Sat., Sun., and Holidays: 10 a.m. – 4 p.m.
  5. Select one of the conditions you need to be seen for and review the Virtual Healthcare consent terms and select "Accept" and Continue to proceed.
  6. Select a preferred location (the Clinic your physician or physician assistant is located) and click Continue. Note: You can select up to five clinic locations.
  7. Select a Provider you want to schedule with. Note: You can select up to 10 providers.‍
  8. Select a date and time, or select “All Available” to show all available appointment options and select the green “Continue” bar.
  9. Follow the steps to select an available appointment time for your visit. Add in any additional comments or details for the provider about your condition or symptoms and click "Make Appointment" to schedule the Video Visit.
  10. You will get an option to go to the Echeck-in page. You must complete the Echeck-in prior to your scheduled Video Visit.

To conduct a Video Visit from your Smartphone:

  1. Log into MyKelsey 5-10 minutes before your scheduled appointment time.
  2. Tap on Appointments: Your Video Visit Appointment is displayed with a green camera.
  3. Click on the Appointment with the green camera and tap Begin Visit. Wait for the connection to be established.
  4. Be sure you are in a well-lit area with the camera and microphone enabled on your smart phone.

To schedule a Video Visit from your Desktop/Laptop:

  1. Log into your MyKelseyOnline.com account and select Appointments/Schedule an Appointment. If you don't have a MyKelseyOnline account, call the MKO Help Line at 713-442-6565.
  2. Select the Appointments option and then select the green bar at the bottom: "Schedule an Appointment".
  3. The next screen will have options for Appointment type: Select "I need a Video Visit – Primary Care" or "I need a Video Visit – Specialty"
  4. Select your Video Visit preference: Mon. – Fri.: 8 a.m. to 9 p.m.; Sat., Sun., and Holidays: 10 a.m. – 4 p.m.
  5. Select one of the conditions you need to be seen for and review the Virtual Healthcare consent terms and select "Accept" and Continue to proceed.
  6. Select a preferred location (the Clinic your physician or physician assistant is located) and click Continue. Note: You can select up to five clinic locations.
  7. Select a Provider you want to schedule with. Note: You can select up to 10 providers.
  8. Select a date and time, or select “All Available” to show all available appointment options and select the green “Continue” bar.
  9. Follow the steps to select an available appointment time for your visit. Add in any additional comments or details for the provider about your condition or symptoms and click "Make Appointment" to schedule the Video Visit.
  10. You will get an option to go to the Echeck-in page. You must complete the Echeck-in prior to your scheduled Video Visit.

Kelsey-Seybold Virtual Health - Video Visits

It’s Fast. It’s Convenient. It’s Kelsey-Seybold Quality.
Video Visits

Video Visits

Have a real-time conversation with a Kelsey-Seybold provider from your smartphone or tablet using the MyKelsey app or MyKelseyOnline.

Pediatric Video Visits: ages 4-17.
Mon. - Fri.: 8 a.m. to 5 p.m.
Adult Video Visits: 18 years and older.
Mon.-Fri.: 8 a.m. to 9 p.m.
Sat. - Sun. and Holidays: 10 a.m. to 4 p.m.

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primary-care

Primary Care

Have a real-time conversation with a board-certified provider from your smartphone or iPad using the MyKelsey app or by logging in to your MyKelseyOnline account. Video Visits are available for primary care (Family Medicine, Internal Medicine, and Pediatrics).

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specialty-care

Specialty Care

Have a real-time conversation with a Kelsey-Seybold specialist from your smartphone or iPad using the MyKelsey app or by logging in to your MyKelseyOnline account. Video Visits are available for a growing number of specialties.

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ADULT AND PEDIATRIC E-VISITS

365 Days A Year!

Exclusively for KelseyCare, KelseyCare Advantage, KelseyCare Aetna health plan members. Start an E-visit through the MyKelsey app or your MyKelseyOnline (MKO) account and receive a response from a Kelsey-Seybold provider.

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We make scheduling easy for you

You can schedule appointments through our secure patient portal, MyKelseyOnline, or call our 24/7 Contact Center at 713-442-0427. Virtual Visit options are also available to all new and current patients.