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Telemedicine

​​​​​​​​​​​​​​​​​Video Visit​ FAQ


Q: What is the cost for a Video Visit with Kelsey-Seybold?
A: The Video Visit charge will be the same as your Primary Care or Specialty Care office co-pay. Video Visits are payable by credit card using your secure MyKelseyOnline account.​

Q: What Specialties offer a Video Visit?

  • Endocrinology
  • Neurology
  • Pulmonary​
  • Urology​
  • Supportive Medicine
  • Infectious Disease
  • Certified Diabetes Educator

Post-Op Video Visits are available for:

  • Orthopedics
  • Plastic Surgery
  • General Surgery​


Q: ​Which doctors can I see and what language(s) do they speak?
Video Visits can be scheduled with the following doctors (as of Jan. 9, 2018​):​
Zubia, Khan, M.P.A.S., PA-C, Internal Medicine, English; Urdu; Hindi
Amanda Jennings, M.P.A.S., PA-C​, Internal Medicine, English
Jose Mier y Teran, M.D., Family Medicine, English; Spanish
Alvin Barrow, M.D., Family Medicine, English
Isabel Garcia, M.D., Family Medicine, English; Spanish
Douglas Szeto, M.D., Family Medicine, English
Stephen Thomas, M.D., Family Medicine, English
Zakia Nuruddin, M.D., Family Medicine, English
Thuyminh Nguyen, M.D., Family Medicine, English, Vietnamese
Oliver Wu, M.D., Family Medicine, English
Benafsha Irani, M.D., Family Medicine, English; Hindi; Gujarati; Spanish
Mehreen Fatima, M.D., Family Medicine, English
​Donnie Aga, M.D., Internal Medicine, English
Debbie Walcott, M.D., Internal Medicine, English
Michelle Udayamurthy, M.D., Internal Medicine, English; Tamil
Thomas Williamson, M.D., Internal Medicine, English
Felicia Jordan, M.D., F.A.C.P., Internal Medicine, English; Spanish
Brenna Muniz, M.D., Internal Medicine, English
Bazgha Khalid, M.D., Internal Medicine, English; Urdu; Hindi
Paul O’Leary, M.D., Internal Medicine, English
Adam Mitchell, M.D., Internal Medicine, English
Wilbur Estrada, M.D., Internal Medicine, English; Spanish
Nadya Alibhai, D.O., M.P.H., Internal Medicine, English; Spanish; Urdu
Cherice Conley-Harvey, M.D., Internal Medicine, English
Steffanie Campbell, M.D., F.A.C.P., Internal Medicine, English​
Richard Byrd, M.D., F.A.A.P., Pediatrics, English
Jessica Lanerie, M.D., Pediatrics, English​
Q: Who is eligible to conduct a Video Visit?
​A: Video Visits are available to patients ages 4 to 17, and 18 years and older enrolled in a KelseyCare or KelseyCare Advantage health plan. You must be signed up on MyKelseyOnline to conduct a Video Visit. 

Q: When are Video Visits Available?
A: ​Monday - Friday: 8 a.m. to 5 p.m. and 6 p.m. to 9 p.m., Saturday - Sunday: 10 a.m. to 4 p.m.,​ and Holidays (when clinics are closed): 10 a.m. to 4 p.m.

Q: What happens if I am prescribed a medication during my Video Visit?
A: The provider can send your prescription to the Pharmacy of your choice. 

Q: What happens if I need to have any labs or tests done?
A: Our providers can order the necessary tests, which you can complete at the Clinic of your choice. Your results will be sent through MyKelseyOnline or by phone. 
 
Q: What symptoms can be treated during a Video Visit?
A: The following symptoms can be treated:
1. Acne
2. Allergic rhinitis
3. Anxiety
4. Athletes foot
5. Bladder infection
6. Bronchitis
7. Burn (first degree)
8. Cold sore
9. Common cold
10. Carpal tunnel
11. Cholesterol
12. Cuts and Scrapes
13. Depression
14. Diarrhea
15. Ear infection
16. Eczema
17. Flu
18. Folliculitis
19. Finger nail infection
20. GERD​
21. Gout
22. Hay fever
23. Hemorrhoids
24. Hives
25.​ Hot flashes

​26. Insect bite/sting
27. ​Jock Itch
28. Knee sprain
29. Laryngitis
30. Lice
31. Memory loss
32. Non-allergic rhinitis
33. Obesity
34. Osteoarthritis
35. Osteoporosis
36. Pink eye
37. Poison Ivy
38. Ring worm
39. Rosacea
40. Rotator cuff
41. Shingles
42. Sinus infection
43. Sore throat
44. Sprained Ankle
45. Stye
46. Staph infections
47. Sun burn
48. Toe nail infection
49. Tinnitus
50. Yeast infection
​​
​Q: How do I initiate a Video Visit? How do I conduct a Video Visit?
A: To schedule a Video Visit from your Smartphone or Tablet:​
  1. Log in​to the MyChart app.
  2. Select the Appointments option and then select the green bar at the bottom: "Schedule an Appointment".
  3. The next screen will have options for Appointment type: Select "I need a Video Visit – Primary Care" or "I need a Video visit – Specialty"
  4. Select one of the conditions you need to be seen for and review the Telemedicine consent terms and select "Accept" and Continue to proceed. 
  5. Select your preferred location (the Clinic your physician or physician assistant is located) and click Continue. Note: Primary Care Video Visit = Main Campus. Endocrinology = Main Campus, Meyerland Plaza or Spring Medical and Diagnostic Center.
  6. Follow the steps to select an available appointment time for your visit.  Add in any additional comments or details for the provider about your condition or symptoms and click "Make Appointment" to schedule the Video Visit.
  7. You will get an option to go to the Echeck-in page.  You must complete the Echeck-in prior to your scheduled Video Visit.


A: To conduct a Video Visit from your Smartphone or Tablet:

  1. Log into MyChart 5-10 minutes before your scheduled appointment time.
  2. Tap on Appointments: Your Video Visit/Telemedicine Appointment is displayed with a green camera.
  3. Click on the Appointment with the green camera and tap Begin Visit. Wait for the connection to be established.
  4. Be sure you are in a well-lit area with the camera and microphone enabled on your smart phone. 


A: To schedule a Video Visit from your Desktop/Laptop:

  1. Log into your  MyKelseyOnlineaccount and select Appointments/Schedule an Appointment. If you don't have a MyKelseyOnline account, call the MKO Help Line at 713-442-6565.
  2. The next screen will have options for Appointment type: Select "I need a Video Visit – Primary Care" or "I need a Video visit – Specialty"
  3. Select one of the conditions you need to be seen for and review the Telemedicine consent terms and select "Accept" and Continue to proceed. 
  4. Select your preferred location (the Clinic your physician or physician assistant is located) and click Continue. Note: Primary Care Video Visit = Main Campus. Endocrinology = Main Campus, Meyerland Plaza or Spring Medical and Diagnostic Center.
  5. Follow the steps to select an available appointment time for your visit.  Add in any additional comments or details for the provider about your condition or symptoms and click "Make Appointment" to schedule the Video Visit.
  6. Once scheduled, you will see an option to Echeck-in.  You must complete the Echeck-in prior to your scheduled Video Visit.


Q: Is this available for pediatric patients?
A: Yes! Video Visits are available to patients ages 4 to 17 enrolled in KelseyCare.

Q: What if you don't have a KelseyCare plan, can you still use Video Visits?
A: At this time Video Visits are exclusively for KelseyCare and KelseyCare Advantage members, and UnitedCharter members. 

Q: Can Video Visits be conducted on the weekends?
A: Yes! Adult Video Visits (18 years and older) are available during the following hours:
Monday - Friday: 8 a.m. to 5 p.m. and 6 p.m. to 9 p.m.​​
Saturday - Sunday: 10 a.m. to 4 p.m.
Holidays (when clinics are closed): 10 a.m. to 4 p.m.

Pediatric Video Visits (4 - 17 years old) are available during the following hours:​
Monday – Friday: 8 a.m. to 5 p.m.

​Pediatric E-visits are available Monday – Friday from 8 a.m. to 9 p.m. and on Saturdays and Sundays from 10 a.m. to 4 p.m.


Q: What if I can't be treated during a Video Visit – am I still charged?
A: If an in-office visit is needed your credit card would not be charged and the provider will be able to help schedule an appointment at the Kelsey-Seybold Clinic/doctor of your choice.

Q: Does a Video Visit go toward my annual Out of Pocket Maximum? 
A: Video Visits are a covered benefit with some health plans and will accumulate toward your Maximum Out of Pocket (MOOP). 

Q: I don't have a MyKelseyOnline account or can't remember how to access my account – what do I do?
A: If you need help at any time or for any reason with MyKelseyOnline, please contact the MKO Help Desk at: 

Web site: MyKelseyOnline.com
Phone: 713-442-6565
Hours: Monday - Friday: 7 a.m. – 9​ p.m; Saturday - Sunday: 7 a.m. – 7 p.m.

Your Visit

Your visit will be conducted by a Kelsey-Seybold board-certified provider and will be overseen by Internal Medicine physician and Associate Medical Director of Healthcare Innovation Donnie Aga, M.D. ​​​​​