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COVID-19 Information

​About Video Visits

Video Visits are available to new and current patients experiencing COVID-19 symptoms (upper or lower respiratory symptoms, fever, headache, shortness of breath, chills, muscle pain, new loss of taste or smell, vomiting or diarrhea, and/or sore throat). Video Visits are conducted by a Kelsey-Seybold Clinic provider who can immediately screen for COVID-19 and, if needed, direct you to the appropriate level of care or provide a care plan, including testing for COVID-19 or sending prescriptions to the pharmacy of your choice.

About Video Visits:

Download our quick guide to start your Video Visit

What is a Video Visit?
A Video Visit is a real-time conversation with a board-certified provider from your smartphone or iPad using the MyKelsey/MyChart app or by logging in to your MyKelseyOnline account. Video Visits are available for COVID-19 or respiratory symptoms.
What are the Video Visit Hours?
Adult Video Visit hours: Mon. – Fri. 8 a.m. to 9 p.m. and Sat. – Sunday 10 a.m. to 4 p.m.
Pediatric Video Visits: Mon. – Fri. 8 a.m. to 5 p.m. and Sat. – Sunday 10 a.m. to 4 p.m.

How much does a Video Visit Cost:
  • If you are a KelseyCare health plan member (United Charter, KelseyCare Aetna, KelseyCare Powered by Cigna) the cost is $0.
  • If you are a KelseyCare Advantage health plan member the cost is $0.
For patients not enrolled in the above KelseyCare health plans and have insurance that is accepted by Kelsey-Seybold Clinic, we will not collect payment upfront for this visit. We will file a claim for the video visit with your insurance company for payment and bill you the patient cost share determined by your health plan coverage.

E-visit and Video Visit costs do not include the price for COVID-19 testing, if further testing is needed. Depending on the care provided your insurance may be billed for more later.

What Insurance Does Kelsey-Seybold Clinic accept?
Kelsey-Seybold accepts most major insurance health plans including Aetna, Blue Cross Blue Shield, Cigna, Humana, and United Healthcare.  To view a list of current insurance plans we currently accept please go to:

How Do I Schedule a Video Visit?
Call our 24/7 Call Center at 713-442-0000 to be scheduled for the next available Video Visit appointment with a Kelsey-Seybold provider. 

Who can have a Video Visit to screen for COVID-19?
Video Visits are available to any new or current Kelsey-Seybold patient to screen and treat COVID-109 symptoms. If you are a current Kelsey-Seybold patient, and enrolled in MyKelseyOnline, you can call 713-442-0000 to schedule your Video Visit appointment or log into your MyKelseyOnline account for scheduling options.

At the time of your appointment, log-in to your MykelseyOnline account or MyChart/MyKelsey app from your phone or tablet and follow the instructions to connect and begin your visit. 

Not enrolled in MyKelseyOnline? We can enroll you over the phone, please call 713-442-6565. Learn more at

How do I start by Video Visit after it has been scheduled?

To conduct a Video Visit from your Smartphone or Tablet (preferred method):

  1. Sign-in to your MyKelseyOnline account or app 5-10 minutes before your scheduled appointment time.
  2. Tap on Appointments: Your Video Visit Appointment is displayed with a green camera.
  3. Click on the Appointment with the green camera and tap Begin Visit. Wait for the connection to be established.
  4. Be sure you are in a well-lit area with the camera and microphone enabled on your smart phone.

Download our quick guide to start your Video Visit


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