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COVID-19 Information

Patient Communication

January 15, 2021: COVID-19 Vaccine Update


Dear Patient:


We want to give you the latest information available regarding Kelsey-Seybold’s COVID-19 vaccine supply and future communication efforts to keep you more frequently updated about vaccine availability at Kelsey-Seybold Clinic.

Update on Current Vaccine Allocations Received

Kelsey-Seybold has received 5,200 vaccine doses since Dec. 23, 2020 and followed requirements set by the State of Texas to vaccinate healthcare workers and first responders immediately in addition to our most vulnerable patients starting Jan. 4.

As of Friday, Jan. 15, our supply has been exhausted. We received no vaccine allocations the week of Jan. 11 and are awaiting information from the state about when our next vaccine allocation will be shipped.

Since the COVID-19 vaccine is a two-dose vaccine, we have been awarded second dose allocations for healthcare workers, first responders, and patients who received their first dose at Kelsey-Seybold. We have received notification that the second dose allocations are scheduled to arrive at Kelsey-Seybold on Monday, Jan. 18.

Where Can Patients get the COVID-19 Vaccine?

Our ability to schedule patients for this vaccine is based on the receipt of future vaccine allocations. There is no need to call to check vaccination availability. We will reach out to patients via MyKelseyOnline (MKO) and by phone as more vaccine supply is received.

Based on recent news from the State of Texas and overall demand for the vaccine, large-scale vaccination centers have been announced to streamline and speed up administration of the vaccine. We believe the state will begin to divert large allocations of the vaccine supply to these newly established vaccination centers over the coming weeks.

Until we know more about our future vaccine supply, we encourage all patients who are currently eligible to take advantage of any community vaccination opportunity.

Kelsey-Seybold doctors recommend that anyone eligible to get the COVID-19 vaccine do so. There are no medical diagnoses that are contraindications (conditions in a recipient that increases the risk for a serious adverse reaction) to vaccination. Only those with a severe allergic reaction (anaphylaxis) to the vaccine or one of its components, or those who are moderately or severely ill at the time of the visit should not be vaccinated. Learn More.

Future Communication from Kelsey-Seybold

Many of our patients are asking, “Why am I not getting notification to receive this vaccine?” and “How long will it take to get an appointment for the vaccine?” The answer is that we simply do not have enough supply to vaccinate the 160,000+ Kelsey-Seybold patients who are currently eligible to receive the COVID-19 vaccine.

We understand the need for more frequent communication regarding the supply of vaccine even if there are no new developments. Beginning Tuesday, Jan. 19, we will provide weekly updates about the status of our vaccine allocations along with any new or pertinent information regarding the vaccine. Communication will be sent to patients via email and MKO, as well as shared on Kelsey-Seybold.com and on our social media channels.

Please be patient and don’t get discouraged. A vaccination rollout like this is a new and complex undertaking for all parties involved. We believe the process will improve and anyone who wishes to be vaccinated will be able to do so, but it will take some time to get there.


Thank you,


Donald Aga, M.D.
Medical Director,
Healthcare Innovation


Melanie Mouzoon, M.D., A.A.P., F.A.B.M.
Managing Physician,
Immunization Practices



January 1, 2021: COVID Vaccine Patient Update


Dear Patient,


We hope you had a nice holiday and enjoyed a safe celebration to ring in the new year. Like you, we are excited about the many possibilities 2021 will bring, especially the prospect of offering the COVID-19 vaccine to our patients as quickly and orderly as possible. We believe that vaccination against the COVID-19 virus is the most important step we can take to bring an end to this pandemic.

While it has been great to see the level of interest and excitement among our patients regarding the prospect of being vaccinated against COVID-19, it is not necessary to contact Kelsey-Seybold Clinic to schedule a COVID-19 vaccine. Our outbound campaign will reach out to patients by priority as vaccine becomes more available.

We understand there may be confusion and possible misinformation being shared about the vaccine, the timeline for immunizations, how to get it, and who can get it at this time. We want to address these questions and be transparent about our efforts and where we stand in the vaccination process.

Currently, the vaccine supply is very limited across the U.S. There is still uncertainty about how much vaccine we will receive in the coming weeks or when we will receive it as the State works through distribution issues. This has been a very challenging process to navigate, but we are administering what vaccine we have by following State and CDC guidance.

About Kelsey-Seybold’s COVID-19 Vaccine Supply and Distribution: Kelsey-Seybold received its first allocation of the Moderna COVID-19 vaccine on December 23 (3,400 doses), and a second distribution on December 28 (1,100 doses). This very limited quantity of vaccine requires that we closely prioritize our patient population.

With the 4,500 vaccine doses received, we are following guidance from the State and are in the process of completing vaccinations of our healthcare personnel and affiliated providers. Kelsey-Seybold employs more than 3,800 medical, operations and administrative personnel, but not all will be receiving the vaccine as part of this initial vaccine allocation. We are moving into a phased vaccination approach for our patients, starting with high-risk patients the week of Jan. 4 and anticipate having approximately 2,500 doses available. Until we receive more vaccine supply, we are only able to vaccinate a limited number of patients who are at the highest risk.

COVID-19 Vaccine Patient Notifications and Communication: Because of the limited vaccine supply, appointments for the vaccination will be prioritized by the highest-risk patients first and those patients will receive notification to schedule their appointment. If you do not receive a notification the week of Jan. 4, please be patient. Further notifications will be sent as more vaccine supply is received.

Patients will be notified that they have been assigned a “scheduling ticket.” Once notified, patients will be able to directly schedule their COVID-19 vaccination from their MKO account or MyChart app. Due to limited supply of doses available, patients will be contacted in waves and based on supply availability. **All COVID-19 vaccine appointments will be managed through outbound campaigns to patients. Please do not call and try to schedule a COVID-19 vaccine appointment at this time.**

We will continue to offer opportunities to patients for vaccination through outbound messaging via MyKelseyOnline to those at highest risk [and per public health authorities], as long as supply is limited.

Larger COVID-19 Vaccination Efforts and Timeline: Due to the uncertainty of when more vaccine will be allocated to Kelsey-Seybold, we are unable to initiate large vaccination clinics immediately. Once the vaccine allocations are increased substantially, we will offer doses to any of our patients wanting to be vaccinated, and patients will receive communication about how to schedule their appointments or get the vaccine at our clinics.

We ask for your patience throughout this process and know that we are working to get the vaccine to patients as quickly as possible. We will reach out to patients who are eligible for vaccination throughout the course of the coming months until everyone who wishes to be vaccinated has been offered that opportunity.

As we welcome 2021 and a new year, we want to send you our best wishes for a healthy and safe year.


Sincerely,


Donald Aga, M.D.
Medical Director,
Healthcare Innovation


Melanie Mouzoon, M.D., A.A.P., F.A.B.M.
Managing Physician,
Immunization Practices