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COVID-19

​About E-visits

If you're experiencing COVID-19 symptoms (upper or lower respiratory symptoms, fever, headache, shortness of breath, chills, muscle pain, new loss of taste or smell, vomiting or diarrhea, and/or sore throat), you have the option to conduct an E-visit with a Kelsey-Seybold Clinic provider. You'll receive medical advice and a care plan, which may include testing, without having to leave home! 

What is an E-visit?
An E-visit is a confidential electronic exchange between you and a Kelsey-Seybold healthcare provider. You can start an E-visit by logging into your MyKelseyOnline (MKO) account or App and select "Appointments/Start an E-visit". Answer a series of questions about your current symptoms and receive a diagnosis or care plan in an hour or less.

Who can have an E-visit to screen for COVID-19?
E-visits for COVID-19 or any respiratory symptoms are currently available to new patients or any Kelsey-Seybold patient who has a MyKelseyOnline account. You can start an E-visit either on mykelseyonline.com or on the MyChart/MyKelsey app from your phone or tablet. 

New to Kelsey-Seybold or not enrolled in MyKelseyOnline? We can enroll you immediately – call 713-442-6565 or 713-442-0000 to set up your account. You can learn more at mykelseyonline.com.

What symptoms can an E-visit treat?
If you are having any symptoms related to COVID-19 you can have an E-visit and receive a care plan or be directed to testing.

What if I don't have COVID-19?
For the safety of our patients, clinical staff, and providers, we are asking any patient who is experiencing COVID-19 related symptoms to please conduct an E-visit for your care.  This will help us protect you, other patients, and caregivers from additional exposure. You also have the option of speaking with a trained clinician via phone by calling our 24/7 Contact Center at 713.442.0000.

What happens if I need to be tested for COVID-19?
We are screening all patients who present COVID-19 symptoms to help determine if further testing is needed. If our trained providers determine testing is needed, we will schedule your COVID-19 test.  

Can I have an E-visit for other conditions not related to COVID-19 symptoms?
For KelseyCare and KelseyCare Advantage Health Plan Members:

As a KelseyCare health plan member, you have access to E-visits and Video Visits, which are conducted by a Kelsey-Seybold Clinic provider who has access to your medical record. Adult E-visits can treat 20 acute conditions, and Video Visits can treat more than 50 conditions. To learn more about your Virtual Health care options, please visit kelsey-seyboldvirtualhealth.com

For Patients Not Enrolled in a KelseyCare Health Plan:

Currently, E-visits are only available for COVID-19 symptoms to help expedite care for our patients and minimize the additional risk of exposure to other patients, employees, and yourself at our Clinic locations. Kelsey-Seybold is continuing to assess additional Virtual Health options for our patients who are not enrolled in a Kelsey Health Plan.  

If you are not in a Kelsey health plan, the cost of the E-visit is $25 at the time of service. We will file with your insurance and either provide a refund or bill you for any additional amount due, based on your coverage.

All patients are welcome to call our 24/7 Contact Center at 713-442-0000 if you are experiencing COVID-19 symptoms or have concerns about exposure to COVID-19.  Our trained nursing and Virtual Health teams will be able to screen your conditions and provide you with care support and guidance.

How do I start an E-visit?

  • Log into your MyKelseyOnline or your MyChart/MyKelsey App.
  • Select the Appointments option.
  • Select "Start an E-visit."
  • Follow the steps directed and answer the questionnaire about your symptoms and health
  • Submit the E-visit.
  • A response will be delivered to your MKO account in an hour or less  

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