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​​​​​​​​​​Frequently ​Asked Questions​

Why should I choose the UnitedHealthcare Charter plan for my medical ​​care?
Does the UnitedHealthcare Charter plan offer all the specialists I need?
Do I need a referral to see a specialist with the UnitedHealthcare Charter plan?
I already see a Kelsey-Seybold doctor. Why should I choose the UnitedHealthcare Charter plan?
If I enroll in UnitedHealthcare Charter, can I withdraw from the plan before the next annual enrollment period?
What's included in the UnitedHealthcare Charter plan?
Is emergency room (ER) care included in the UnitedHealthcare Charter Kelsey-Seybold plan?​
Do any Kelsey-Seybold Clinic locations have Saturday appointments?
What happens when I need to go to the hospital?
What kind of medical specialists does Kelsey-Seybold Clinic offer?
What if I have an emergency and don't have time to call Kelsey-Seybold?
If I need to go to an urgent care center, will the visit be covered?
Does Kelsey-Seybold have after-hours services?
Where can I get a prescription filled?
What is the UnitedHealthcare Charter service area?
Will my Social Security number appear on my membership identification card?
How long can I keep my children enrolled in the plan?
What is MyKelseyOnline?
How do I go about choosing a primary care physician?
How can I make an appointment?
What do I need to bring to my first appointment?
What happens if I'm not sure which Kelsey-Seybold primary care physician to choose?
Is there a Kelsey-Seybold Clinic location near me?