Page ContentChronic Care Chronic care management encompasses the oversight and education activities conducted by health care professionals to help patients with chronic diseases and health conditions such as diabetes, high blood pressure, asthma/COPD, and congestive heart failure learn to understand their condition and live successfully with it. “The reason we provide disease management of chronic illnesses is that we don't want our patients' diseases to worsen until they have a bad event like a heart attack or go into kidney failure and need dialysis. We try to get them to come in for the things they need to keep their chronic illnesses under good control.” – Patrick Carter, MD, MBA, FAAFP *The Healthcare Effectiveness Data and Information set (HEDIS) is a tool used by most HMO and PPO plans to measure performance on important dimensions of care and service. All HEDIS comparison data is compiled from the National Committee for Quality Assurance (NCQA) annual State of Healthcare Quality Report. NCQA produces The State of Health Care Quality Report every year to focus on key quality issues the United States faces and to drive improvement in the delivery of evidence-based medicine. This report documents performance trends over time, tracks variation in care and recommends quality improvements.