MyKelseyOnline is powered by the Epic MyChart app. Once you download the free MyChart app, you will be able to schedule appointments from your phone.
Search for MyChart in the apps store on your mobile phone. The, you’ll be promoted to search for your medical provider. Scroll down to Kelsey-Seybold Clinic and MyKelseyOnline. When you click on the MyChart icon, you’ll automatically go to the MyKelseyOnline log-in page. Your user ID and password will be the same.
Go to MyKelseyOnline.com and select “Sign up here for MyKelseyOnline” to obtain your access code.
- In the first step, you will provide certain personal information, including your Social Security Number.
- The next step requires you to answer four security questions to confirm your identity.
- Having successfully completed those steps, you will receive your
access code. To activate your account, you will be required to enter
your access code, the last four digits of your Social Security Number,
your date of birth and a zip code.
- Finally, you will create a unique user ID and password that you will
use to login to your MyKelseyOnline account.
For your convenience, Kelsey-Seybold now offers In-Room sign up for MyKelseyOnline. At your next doctor's appointment, check with any member of our clinical staff to inquire about signing up for a MyKelseyOnline account.
MyKelseyOnline is a free service offered to our patients.
MyKelseyOnline offers patients personalized and secure online
access to portions of their medical records. It enables them to
securely use the Internet to help manage and receive information about
their health. With MyKelseyOnline, a patient can use the Internet to:
- E-mail their doctor's office.
- Directly schedule an office visit or preventive exam with a Kelsey-Seybold primary care physician and an expanding list of specialists.
- Check family records (Requires completing the Request Child Access Form in "My Family Records")
- Pay bills online.
- Request a prescription refill at a Kelsey Pharmacy.
- Receive most test results.
- And much more!
Any Kelsey-Seybold patient who has been seen by a Kelsey-Seybold
physician can sign up for a free MyKelseyOnline account. Proxy
(authorization for one person to act on behalf of another) accounts are
also available for the parents or guardians of children and other
At the sign-in screen for MyKelseyOnline, click "Forgot MyKelseyOnline ID?" You will be asked for your First Name, Last Name, Date of Birth, Social Security number and Zip Code. A message with your MyKelseyOnline ID will be sent to your personal e-mail address on file. You may also call the MyKelseyOnline Help Line at 713-442-6565. This service is available Monday-Friday, 7am-7pm, Saturday, 7am-2pm.
At the sign-in screen for MyKelseyOnline, click "Forgot Password?" You will be asked for your MyKelseyOnline ID, Last four digits of your Social Security Number, and date of birth. Then you must answer a password reset question. Once you answer the question, it will take you to a screen where you will type in your new password twice. You may also call the MyKelseyOnline Help Line at 713-442-6565. This service is available Monday-Friday, 7am-7pm, Saturday, 7am-2pm.
No, your access code is not your MyKelseyOnline ID or password.
You will use this code only once to log into MyKelseyOnline for the
first time. (The code will expire after you have used it or after 30
days). When you log into MyKelseyOnline the first time, you will then be
asked to create your own unique MyKelseyOnline ID and password.
For your security, your access code expires after 30 days and is no longer valid after the first time you use it. You may also call the MyKelseyOnline Help Line at 713-442-6565. This service is available Monday-Friday, 7am-7pm, Saturday, 7am-2pm.
Log into www.MyKelseyOnline.com and access the dropdown menu under the More tab. Click on the appropriate links under Personal Information.
No, only Kelsey-Seybold patients can serve as a proxy.
No, MyKelseyOnline offers direct access to your personal health
record and physicians. Communicating about another individual's
information would be placed in your health record. This information
would not appear in the correct health record and could potentially
jeopardize medical care.
Yes you can. This is done through a proxy (authorization for one
person to act on behalf of another) access. A proxy (parent/guardian or
family member) can log into their personal MyKelseyOnline account and
then connect to information regarding their family member. Make sure
that you have been linked to your child's account or you have requested
proxy access to an adult account.
No, due to the sensitive nature of medical information, each adult
must establish their own MyKelseyOnline account and then grant their
spouse access to their personal account.
Log in to your
MyKelseyOnline account, go to My Family Records, select the Grant Adult
Proxy Access link, and complete the required steps.
Adult Kelsey-Seybold patients can manage medical information for family members of all ages. MyKelseyOnline is a convenient way to manage appointment scheduling, communicate securely with your health care provider, review immunization records, receive certain test results and much more. Children from ages 12-17, have some restriction on their account with a higher level of privacy that is respected by their health care provider. Therefore, a proxy (authorization for one person to act on behalf of another) for this age group will not be able to view appointment information, such as future and past appointment history. When the child turns 18, the proxy account is expired. Should you wish to use this feature, please call the MyKelseyOnline Help Line at 713-442-6565. This service is available Monday-Friday, 7am-7pm, Saturday, 7am-2pm.
All communications between you and your Kelsey-Seybold Clinic
health care provider using MyKelseyOnline are carried over a secure,
encrypted connection. Encryption means the information is encoded in
such a way that no one can read it during transmission. This secure
connection utilizes industry standard Secure Sockets Layer (SSL) 128-bit
encryption. Your health records are stored behind a firewall to
prohibit unauthorized access. In addition, MyKelseyOnline access
requires a unique ID and password that you create yourself.
We aim to protect your privacy and security of your information.
While logged into MyKelseyOnline, if your keyboard remains idle for 20
minutes or more, you will be automatically logged out of MyKelseyOnline.
We recommend that you log out of your MyKelseyOnline session if you
need to leave your computer for even a short period of time.
MyKelseyOnline is owned and operated by Kelsey-Seybold Clinic and
is fully compliant with federal and state laws pertaining to your
privacy. Your name and e-mail address will be kept private and
confidential and will never be sold or released by MyKelseyOnline.
No, our system is automated to protect your privacy. To enroll in
MyKelseyOnline, you need to go to www.MyKelseyOnline.com and complete
the online enrollment process. This will confirm your identity as well
as, your status as a Kelsey-Seybold patient. You will then be given an
access code that will enable you to activate your account and establish
your unique user ID and password. The access code will expire after you
use it or after 30 days.
Another option is to create an account
in the exam room at your next doctor's visit. You will receive an access
code that will enable you to activate your account and establish your
unique user ID and password. The access code will expire after 30 days.
You can only enroll online using the secure, encrypted connection
process. When you enter your SSN and other personal information, it is
encrypted, which means that no one can read it during transmission.
Another option is to create an account in the exam room. The system will
generate the access code automatically. This will enable you to
activate your account and establish a unique user ID and password in the
For assistance signing up for MyKelseyOnline, or for help with setting up or using your account, please call the MyKelseyOnline Help Line at 713-442-6565. This service is available Monday-Friday, 7am-7pm, Saturday, 7am-2pm.
As part of the rigorous identity verification process used for
MyKelseyOnline, patients are required to answer four security questions
during enrollment. Questions are provided by a secure 3rd-party service
by the name of RSA (rsa.com), which has direct access to various public
information sources (i.e. appraisal districts, bureaus of vital
statistics, county records, etc.). The content of these questions is
publicly available and can be retrieved legally by any individual who
requests it. Much of it can be accessed directly from specific
organizations' websites. The subject matter of the questions presented
typically regards property ownership and familial relationships. These
are "top of mind" questions, meaning that a person whose identity is
being validated will be able to correctly answer them from his/her own
memory. An "impostor" would not have necessary information readily
available to submit accurate responses. Further, the questions are timed
which precludes that "impostor" from researching the answers as well.
The presentation of questions and your responses to them are all secured
with 128-bit encryption to ensure that no one can access them during
For assistance signing up for MyKelseyOnline, or for help with setting up or using your account, please call the MyKelseyOnline Help Line at 713-442-6565. This service is available Monday-Saturday, 7am-7pm.
At Kelsey-Seybold Clinic, maintaining the privacy of a patient's
personal health information is a top priority. Accordingly, we utilize a
stringent identity verification process before allowing access to any
patient's record. By requiring multiple pieces of personal information
(including SSN), we can confirm with greater accuracy that the enrollee
is, in fact, the patient he/she claims to be.
We will only allow
access to a MyKelseyOnline patient record if we have verified that the
enrollee's identity matches that patient. Further, please know that all
information you provide is secured with 128-bit encryption technology as
it transmits from your computer to our MyKelseyOnline server.
Please be courteous to our staff and to other patients. If you need to cancel or reschedule an appointment, please try to do so as far in advance as possible.
- You can cancel most types of appointments in MyKelseyOnline. Go to the appointments tab and click the “Cancel Appts” option in the drop down menu.
- On the Cancel Appointments page, select the appointment you need to cancel. If the appointment cannot be cancelled in MyKelseyOnline, you will receive a message to call the Contact Center at 713-442-0000 for assistance.
- Once you have selected the appointment, click the “Continue” button at the bottom of the page.
- On the next page, enter the reason you are cancelling the appointment and any comment needed. Click the Confirm Cancellation button at the bottom of the page to cancel the appointment.
Your doctor's office will make every effort to respond to your
messages within 24 hours, excluding weekends and holidays. If you need
to speak with your doctor's office sooner, please call the office
directly. Urgent matters should not be dealt with via MyKelseyOnline.
Once you establish a MyKelseyOnline account, you can directly
schedule an office visit or preventive exam with a Kelsey-Seybold doctor
in Family Medicine, Internal Medicine or Pediatrics.
You can also request an appointment with an expanding list of specialists. These include:
You can also directly schedule an appointment for the following services:
- Laboratory tests
- Nutritional (Dietitian) Services
- Diabetes Education
- Flu Vaccine (Seasonal)
For more information about MyKelseyOnline or for help with setting up or using your account, please call the MyKelseyOnline Help Line at 713-442-6565. This service is available Monday-Friday, 7am-7pm, Saturday, 7am-2pm.