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Contact Us

We Are Here To Help 

24-Hour Appointment Scheduling
Our Contact Center is here in Houston and staffed with friendly representatives. Call us anytime, day or night.
TTY/TDD 713-442-5818
"After-Hours Nurse Hotline"
If you have a medical problem after hours, on weekends or on holidays, call 713-442-0000 for a Kelsey-Seybold nurse who can assist you and refer you for care.

Comments and Concerns
We welcome the opportunity to address your concerns and receive your feedback.
List of numbers and email addresses

Provider Services
Explains how to utilize clinic services and helps to resolve claims payment issues.

Health Services
Provides referral to Case Management and Social Services for support and guidance on health related issues.

Dietitian and Nutrition Services
Provides information with Registered Dietitian.

Diabetes Services
Provides diabetes educators and information with a Certified Diabetes Educator.

Business Office
Resolve questions and concerns about Kelsey-Seybold billing. Get the answers to Frequently Asked Questions about Billing

Utilization Management (UM)
Assists with pre-certification and authorization information.

Poison Control
Gives step-by-step instructions on caring for a person who comes in contact with a poison.

Medical Emergency
Call 9-1-1 for life threatening medical emergencies. Bring your insurance card to the hospital and contact your health plan as soon as possible.

Administrative Business Center (Also called the Lakes Administrative Office) 

Medical Records and Release of Records
Contact us for information about your medical records.